*ATLANTA, COLUMBUS, DETROIT, and PITTSBURGH Analyst, Support Systems (ServiceNow) – Information Technology (IT)
Posted May 15, 2026·Open for 92 days (and counting)
Key details
Function
Other
Seniority
Junior
Workplace
On-site
Specialty
Servicenow
Tech stack
Servicenow
Job Description
Summary of Essential Duties and Responsibilities:
The IT Support Systems Analyst works as a member of a team that supports the ServiceNow platform, collaborating with Firm technology teams and other departments to maintain and configure workflow and service management solutions to improve the performance of technology and other services provided to the Firm.
The IT Support Systems Analyst is responsible for the ongoing support of the ServiceNow platform and the functions it performs for the Firm under the direction of the IT Support Systems Manager and in collaboration with senior team members and peers. The Analyst will participate in the software development cycle, complete other project work as assigned, and fulfill work tickets assigned to the team while proactively identifying trends and opportunities for improvement.
The IT Support Systems Analyst works as a member of a team that supports the ServiceNow platform, collaborating with Firm technology teams and other departments to maintain and configure workflow and service management solutions to improve the performance of technology and other services provided to the Firm.
The IT Support Systems Analyst is responsible for the ongoing support of the ServiceNow platform and the functions it performs for the Firm under the direction of the IT Support Systems Manager and in collaboration with senior team members and peers. The Analyst will participate in the software development cycle, complete other project work as assigned, and fulfill work tickets assigned to the team while proactively identifying trends and opportunities for improvement.
Required Qualifications:
- Bachelor’s degree in management, information systems, or other related concentrations.
- Minimum of five years of work experience relating to the support of information technology systems and related processes while maintaining a current understanding of service management, development, and process optimization best practices as they continue to evolve across industries.
- Minimum of two years of work experience supporting ServiceNow ITSM or other similar ServiceNow applications.
Audit details(provenance, verification trail, raw fields)
Core fields
Posting ID
jones-day:vig-4cf092485bd8d5dbTitle
*ATLANTA, COLUMBUS, DETROIT, and PITTSBURGH Analyst, Support Systems (ServiceNow) – Information Technology (IT)
Function
Other
Location
—
Workplace mode
unspecified
Posted at
2026-05-15 00:00:00Z
Compensation
undisclosed
Provenance
First seen (our tracker)
2026-06-23 21:30:02Z
Last seen
2026-06-23 21:30:02Z
Last updated
2026-06-23 21:30:02Z
Removed at
still open
Days open
Open for 92 days (and counting)
ATS adapter
viglobal
ATS slug
https://jonesdaystaffrecruitselfapply.viglobalcloud.com/viRecruitSelfApply/RecDefault.aspx?Tag=c1670b63-83c2-4ac8-bb7d-69d368a2bedcSource URL
—
Verification trail
- unknown2026-07-10 05:57:44Zvia viglobal
evidence
{ "ats": "viglobal", "reason": "ats_unsupported" }
LLM enrichment
Enriched at 2026-06-24 00:21:26Z. Enrichment runs once per posting, never re-runs.
Seniority
ic_l2
Role archetype
operations
Specialty
servicenow
Workplace mode
unknown
City (normalized)
—
Country (normalized)
United States
Comp range
—
Tech stack
servicenow
Novel role archetype?
no
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