IT Support & Telecom Analyst

Foster Garvey PC, one of the Pacific Northwest's leading law firms, is seeking an experienced IT Support & Telecom Analyst to join our IT Department in our Seattle Office. The IT Support & Telecom Analyst is a hybrid role that combines technical support with telecommunications management. This position supports end users, managing the firm’s telecommunications infrastructure, ensuring reliable communication channels, and troubleshooting issues.This is a non-exempt position. An in-person presence is required for this position five days per week (Monday through Friday) with normal business hours. Remote work arrangements do not apply to this role. Occasional overtime may be necessary to accommodate client needs.The successful candidate exhibits strong organizational and communication skills and has the ability to articulate problem resolutions clearly and concisely to individuals across all levels, from shareholders to legal support staff. Responsibilities:• Perform problem resolution from Help Desk tickets, emails, and phone calls.• User support and troubleshooting, with a focus on tier two-level and telecom issues• Install computer software• Set up computers, laptops, monitors, printers, and peripheral equipment• Write clear and easy-to-follow instructions when tickets are closed• Visit users at their in-office location when requested• Maintain AV systems for conference rooms• Prepare conference rooms before meetings• Support VIP meetings with prep, setup, best practices, and in-meeting moderating• Telecommunications system administration• Serve as owner/Administrator for VoIP Account• Serve as owner/Administrator for Internet Conferencing Account• Billing & Invoices: Ensure on-time payments and note/dispute any discrepancies• Telecom vendor contract management• Telecom network monitoring and maintenance• End-user training and documentation• Responsible for VIP white-glove user support• Serve as escalation point for Help Desk team• System upgrades and implementation projects• Data analysis and reporting• Collect invoices for departmental purchases and manage expense reports in Chrome River software• Other duties and projects as assigned