Complaints Oversight Analyst

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role
Job Title: Complaints Oversight Analyst
Location: Dublin
Department: Regulated Complaints
Reports To: Complaints Manager

The successful candidate will be a self-starter who can work independently, taking ownership of tasks from initiation through completion with minimal supervision.

What you will do
The ideal candidate will be responsible for the following:
Conducting complaints trend and root cause analysis to identify and reduce recurring complaint themes
Performing quality assurance reviews and providing timely feedback to leadership to ensure customer complaints are handled in accordance with Rippling’s Complaints Handling policies and procedures
Preparing draft reports for management review and governance forums
Delivering training to Complaints Handling personnel, as required
Contributing to the development and continuous enhancement of complaints handling processes and procedures, identifying opportunities for improvement
Partnering with internal stakeholders to drive continuous improvement across products, services, and operational processes.

This role requires meticulous attention to detail, analytical and effective communication skills.

What you will have
Prior experience working within a regulated complaints environment in the financial services sector, with a strong understanding of applicable regulatory requirements, their interpretation and practical implementation
Strong investigative, analytical and reporting capabilities, including the ability to perform effective trends and root cause analysis
Excellent stakeholder management and communication skills
Exceptional attention to detail, with the ability to manage multiple priorities simultaneously
Proven ability to work both independently and collaboratively within a fast-paced environment
Effective communication skills