Director of Service Operations

Key Responsibilities include but are not limited to:

·         Lead facilities and workplace operations across multiple office locations.

·         Manage vendor relationships, contracts, and service delivery.

·         Develop and oversee departmental budgets, procurement, and operational reporting.

·         Direct mailroom, copy center, office services, reception, and workplace hospitality functions.

·         Ensure compliance with safety, security, ADA, emergency preparedness, and business continuity requirements.

·         Oversee building access, parking programs, and facilities-related technology platforms.

·         Partner with Office Administrators to maintain consistent service standards across all locations.

·         Lead workplace improvement initiatives.

·         Develop and implement facilities policies, standards, and best practices.

·         Manage capital improvement projects and oversee space planning, office expansion, relocation, and build-out activities.

·         Evaluate operational processes and identify opportunities to improve efficiency, service levels, and cost management.

·         Collaborate with firm leadership on workplace strategy, employee experience, and long-term facilities planning.

·         Support sustainability, asset management, and preventive maintenance programs.

·         Lead, mentor, and support facilities and office operations teams to promote a high level of service and accountability.

Requirements and Qualifications:

·         Experience leading multi-site facilities, workplace services, or operations functions.

·         Strong background in vendor management, budgeting, and operational oversight.

·         Knowledge of facility safety, security, business continuity, and compliance programs.

·         Excellent leadership, communication, and project management skills.

·         Strong customer service focus with the ability to build relationships across all levels of the organization.