Care Manager, Telephonic Nurse
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Key details
Job Description
Become a part of our caring community
Shift/availability details:
- Full time 40 hours a week scheduled for 8 hour shifts, 5 days a week.
- The schedule is Monday-Friday from 9am-5:30pm EST.
- Required weekend coverage every 3rd weekend on Saturday & Sunday from 9am-5:30pm EST. When working weekends, it will allow for days off during the week.
- Required to work a rotating holiday schedule.
- Available to train on days or times outside of the shift advertised.
- Schedule and shift changes may be required based on patient care needs and business demands.
This is a work-from-home telephonic Registered Nurse position.
As a Care Manager, Telephonic Nurse, you will report directly to the Manager, Care Management. You will help to ensure optimal continuity of care for patients transitioning into and out of our services. You will be responsible for being knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. You will communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.
Essential Functions:
- Be a CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services. Navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, and accessing healthcare resources.
- Use a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. Handle a variety of customer issues including location lookup, directions, and complaints.
- Make clinical level of care determination based on discussion, medical records, and any other important clinical data. Match these needs to a service site location or, if not available, look up and provide alternative services. Be a customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes.
- Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
- Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
- Focus on placing the right patient to the right care setting at the right time.
- Adhere to and participates in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
- Review and adhere to all Company policies and procedures.
- Provide education regarding Home Health, Hospice, and Palliative Care Services.
- Help with clinical eligibility review for alternate services.
- Participate in special projects and perform other responsibilities as assigned.
Use your skills to make an impact
Requirements:
- Associates Degree required. BSN preferred.
- We require a compact state RN license. Business needs may require additional state licensures be obtained.
- At least 3 years post-acute nursing experience. Home health or hospice experience preferred.
- Knowledge of home health, hospice, and palliative care services.
- Learn and master information related to locations and services of clients.
- Analytical and can problem-solve.
- Excellent verbal and interpersonal skills.
- Communication with empathy over the phone.
- Must read, write and speak fluent English.
- Current CPR certification.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-03-2026
About us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
