Payroll Technical Support Engineer

About the role

We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .

This role combines technical troubleshooting with deep payroll product expertise . You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.

This is a high-impact role where your work directly affects employees getting paid correctly and on time.

There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in EST or CST time zone and open to working remotely.

Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: AZ, CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Requirements

4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications

Strong understanding of payroll systems, payroll data flows, and payroll-related business processes - Required

Experience in troubleshooting complex customer issues and performing root cause analysis.

Experience supporting enterprise customers in a technical support or escalation environment.

Experience working with APIs, integrations, webhooks, and data synchronization processes.

Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.

Ability to analyze workflows and identify configuration gaps

Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision

Nice to Have CPP, FPC, or equivalent payroll certifications.
Experience supporting multi-state payroll platforms.
Experience supporting Benefits Administration products.
Basic scripting or HTML/CSS knowledge.
Experience working in a high-growth SaaS environment.

Responsibilities

Own payroll-related escalations Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting

Support customers during critical payroll cycles with urgency and precision

Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert Advise customers on payroll configurations and best practices

Troubleshoot issues related to US payroll compliance and workflows

Help customers understand how system setup impacts payroll outcomes

Bridge customers and product Translate payroll challenges into product feedback and improvements

Partner with Product and Engineering on payroll-related enhancements

Advocate for customer needs in technical discussions

Drive proactive improvement Identify misconfigurations and potential risks early

Recommend process improvements and system guardrails

Contribute to documentation and payroll best practices

Benefits

At HiBob, our people are at the heart of everything we do.We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact.
Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.

Ownership & Financial Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Health & Wellbeing Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Workplace Flexibility Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Work-Life Balance Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Work From Home Home office allowance to set up your ideal workspace
Community & Culture Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!