Account Coordinator

Overview

We’re looking for a passionate and motivated MSP Account Coordinator. This role requires time
management, attention to detail, the ability to work independently in a fast-paced, deadline-oriented
environment. In this role, you will be expected to manage multiple HR processes with the focus on
problem diagnosis, resolution, and compliance. This role will assist in carrying out all facets of the client
MSP Program with the help of the MSP Account Manager and extended Atrium Team.
Here’s what you should know if you want to join our team.

Responsibilities

On any given day, as an Account Coordinator you will:

• Assist Hiring Managers and Staffing Suppliers during all stages of the contingent labor hiring and 
  engagement process including but not limited to: creating job postings, resume review and
  delivery, interview scheduling, onboarding, worker assignment management, invoicing and off
  boarding
• Receive and create new requisition requests using client VMS tool ensuring accuracy of 
  electronic records and fields (e.g. manager, department, cost center)
• Assist Associates with onboarding,
• Monitor and update temporary worker assignment start/end dates and engagement details to 
  confirm information is accurate and up to date in client VMS and Atrium’s system of record
• Participate in Client calls related to various Program engagement requests including but not 
  limited to: Temporary Worker onboarding, new engagement requests, supplier onboarding, etc.
• Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, 
  ensure Program engagement/adherence and execution of necessary onboarding tasks
• Responds and answers all correspondence in a timely manner/according to Program SLA’s
• Interact and coordinate with the MSP Account Manager and internal team frequently to 
  communicate questions and provide updates on current requisition activity
• Troubleshoot and help to solve any onboarding related concerns or billing discrepancies with 
  assistance from MSP Account Manger
• Document all client reported issues and track resolution through to completion ensuring a high 
  level of customer satisfaction
• Participate in Program planning and attend weekly and monthly client and Staffing Supplier 
  status calls
• Other projects or tasks as directed by your manager

Qualifications

• Experience: 1+ years of work experience
• Communication: can clearly articulate how to complete onboarding tasks and can effectively 
  liaison with managers and associates
• Empathy: understand how difficult the onboarding process can be and steps into the associate's
  shoes and show you care
• Curiosity: understand the client/associate with effective questioning and listening. You are 
  genuinely interested in helping
• Teacher: love sharing insight and knowledge and are patient and thoughtful when educating
• Goal Oriented: excited for new challenges and work hard to achieve ambitious goals
• Growth: very receptive to feedback and use it to improve rapidly
• Delight: constantly think about making client/candidates happy and always go the extra mile
• Problem Solver: adept at spotting issues and quickly suggest solutions
• Diligence: thorough, meticulous, and have astonishing attention to detail
• Positivity: warm, upbeat, and energizing and will brighten anyone’s day

Physical Requirements

• Ability to sit for an extended period of time. 
• Ability to commute to one of the following offices on a hybrid schedule - Boston, Holmdel, or Columbus 

Education Requirements

• Bachelor's degree is preferred or relevant experience. 

Benefits

Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including: 

• 20 days of Paid Time Off (PTO) 
• 11 paid holidays  
• Medical, Dental, and Vision Insurance 
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA) 
• Pet Insurance 
• Legal Benefits  
• 401(k) Program with employer match  
• Employee Assistance Programs  

Employee Perks: 

• Uncapped Commission 
• Summer Fridays 
• Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site 
• Vibrant company culture with monthly events and in-office amenities 
• Employee Wellness Programs 
• Employee Discounts through Working Advantage 
• Professional Development Opportunities 
• Commuter Benefit Program  

COMPENSATION

This role offers a base salary between $44,000-$50,000 annually.