Designs and executes customer success strategy, operations, and AI workflows to improve onboarding, retention, and expansion for a growing customer base.

Builds and manages fraud detection systems, chargeback operations, and risk workflows for a payments platform.

Leads onboarding team and designs AI-powered customer success workflows to accelerate time-to-value and retention for high-revenue accounts.

Runs full sales cycle for service businesses, prospecting through onboarding with AI-assisted outreach.

Manages full sales cycle for service businesses, from prospecting through onboarding on the GlossGenius platform.

Builds People and Talent systems, data infrastructure, and strategic programs across compensation, recognition, and employee experience.

Builds go-to-market strategy and messaging for enterprise service businesses, from customer research through sales enablement and product influence.

Scales top-of-funnel marketing channels and builds integrated campaigns that drive measurable revenue impact for a B2B SaaS platform.

Writes marketing copy across the funnel and builds AI systems to scale copywriting quality and consistency across the organization.

Owns website strategy and conversion optimization for a B2B SaaS platform, running experiments and deploying AI-powered personalization systems.

Builds and executes AI-powered account-based marketing campaigns to drive pipeline from target enterprise accounts.

Manages monthly close, AP/AR, reconciliations, and builds automation to eliminate manual accounting work.

Manages a core product engineering team, owning delivery, quality, and technical direction while embedding AI into development workflows.

Manages a core product engineering team, owning delivery, quality, and technical direction while embedding AI into development workflows.