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Zoom is staffing a dedicated Trust and Safety ML engineering team to build AI-driven abuse detection into a mainstream video platform, signaling that safety at scale is now treated as an engineering problem to be solved with ML rather than only policy and moderation.
At Zoom, we’re building AI that people can trust, and the Trust and Safety Engineering team is central to that mission. As a Machine Learning Engineer, you will develop and enhance AI/ML algorithms and solutions that protect millions of users across the Zoom platform, contributing to a team where your work has immediate impact on user safety. Working alongside experienced researchers and engineers, you will translate cutting-edge research into scalable systems, tackle complex challenges, and continuously grow your technical craft. This is a hybrid position that requires on-site presence 4 days per week at our San Jose, CA office. Remote arrangements are not available for this role.
The Trust and Safety Engineering team works to protect Zoom users from abuse and harm, applying state-of-the-art AI and ML to build safer, more trustworthy experiences across the platform. We are a collaborative group of engineers and researchers passionate about translating advanced technology into real-world safety impact, and we take pride in doing that work with rigor and purpose.
Salary Range or On Target Earnings:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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