Responsibilities

We are looking for an exceptional Automation Engineer Intern to join our team. In this role, you will support the SaaS applications and platforms that power our demo and field environments, investigating access issues, misconfigurations, and recurring requests. You will focus on identifying root causes, developing lasting solutions, and documenting your findings. Working alongside Automation Engineers and Field Systems Analysts, you will receive regular mentorship, take ownership of well-scoped problems, and identify opportunities to automate repetitive work using Workato.

In this role, you will also be responsible for:

• Assist with acquiring and setting up SaaS, PaaS, and IaaS platforms for demos and proofs of concept, including Salesforce, SAP, Workday, NetSuite, ServiceNow, Snowflake, AWS, and GCP, ensuring environments meet user requirements.

• Collaborate with technical teams to keep demo applications integrated and functioning as expected.

• Administer demo applications by adding users, configuring permissions, and assigning licenses.

• Support complex application configurations and verify that they align with organizational requirements.

• Review application settings regularly to help maintain performance and security.

• Support users in accessing demo environments and applications, serving as the first point of contact for their requests.

• Investigate and troubleshoot access problems, misconfigurations, and failed logins, identifying root causes and recommending lasting solutions.

• Assist with routine governance activities, including access reviews, license tracking, and compliance checks, and flag any anomalies.

• Identify recurring issues and repetitive manual tasks, and propose or help build automations and tools on Workato to manage demo infrastructure.

• Help build and maintain environments that support high-quality Workato product demonstrations.

• Document troubleshooting steps, configurations, and how-to guides to make solutions repeatable.

• Keep stakeholders informed of request status and escalate blockers promptly.

• Share findings and lessons learned with the team, including approaches tried and their outcomes.

Requirements

Qualifications / Experience / Technical Skills

• Degree in Information Systems, Computer Science, Engineering, or a related field.

• Demonstrated problem-solving ability through coursework, projects, work, or personal experience involving the diagnosis and resolution of a complex issue.

• Hands-on exposure to at least one SaaS application or administration console, such as Google Workspace, Slack, Salesforce, Okta, or Jira.

• Basic understanding of user access concepts, including roles, permissions, and least privilege.

• Professional working proficiency in English.

• Experience delivering a project involving application, integration, or system troubleshooting is a plus.

• Exposure to cloud platforms such as AWS or GCP, or enterprise applications such as Salesforce, Workday, or NetSuite, is a plus.

• Familiarity with single sign-on and identity concepts, including SAML, OAuth, and MFA, is a plus.

• Basic scripting or low-code/no-code automation experience using Workato, Python, or similar tools is a plus.

• Experience using spreadsheets or data tools for analysis and reporting is a plus.

• Interest in IT governance, security, or compliance is a plus.

Soft Skills / Personal Characteristics

• Methodical approach to problem-solving, with a focus on understanding issues and identifying root causes before proposing solutions.

• Strong analytical mindset, with the ability to gather information from multiple sources, question assumptions, and draw evidence-based conclusions.

• Persistence when facing blockers, with sound judgment about when to escalate or ask for help.

• Clear written communication skills, with the ability to explain problems, reasoning, and solutions so others can follow.

• Strong attention to detail and a consistent habit of verifying work.

(REQ ID: 3000)