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Key details
Job Description
We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
We’re building the go-to-market team for Base44, an AI-powered software development platform
Responsibilities:
- Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
- Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
- Use AI tools proactively to enhance your own productivity and the team’s from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
- Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
- Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team
At Wix, we believe our best work happens together. Our work model is fully in person, with 3 days a week from our New York office.
- 4+ years of account management or customer success experience in a B2B technology company, preferably a startup
- Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
- Proven track record of driving account growth, renewals, and customer satisfaction
- Exceptional communication, presentation, and relationship-building skills
- Strong problem-solving abilities and a passion for helping clients achieve their goals
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
- A builder’s mindset: you’re comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out - you don’t wait for a system to exist before creating one
- Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding
