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Talkdesk is formalizing a dedicated customer-facing trust function that explicitly covers how it builds, deploys, and governs AI, suggesting AI governance has become a sales-blocking question that needs its own staffed answer desk.
Our Information Security team is a trusted partner to the business, building security, privacy, and trust into how Talkdesk operates and how we serve our customers. We focus on practical, scalable controls that protect customers and employees while enabling the business to move quickly. As Talkdesk pioneers Customer Experience Automation, our team plays a central role in earning and maintaining customer trust in how we build, deploy, and govern AI.
Are you energized by turning a thirty-minute engineering conversation into a three-sentence customer answer?
As a Customer Trust Analyst on the Information Security team, you will be the front line of how Talkdesk talks to its customers about security, privacy, and trust — owning customer security questionnaires and RFPs, maintaining our customer-facing trust collateral, and acting as an internal champion for InfoSec across the organization.
What you'll do:
Depending on your profile and experience, your responsibilities may include:
Must have
Nice to have
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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