Vessel Operations and Customer Success Lead
Posted Jul 20, 2026·Open for 5 days (and counting)
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Key details
Function
Customer Success
Seniority
Junior
Workplace
Hybrid
Location
Boston
Specialty
Marine Operations
Job Description
Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.
www.sea-machines.com
Job Summary
We're looking for a hands-on, safety-focused Vessel Operator to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.
You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water.
Key Responsibilities
Qualifications and Skills
Required
Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities.
Benefits:
www.sea-machines.com
Job Summary
We're looking for a hands-on, safety-focused Vessel Operator to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.
You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water.
Key Responsibilities
- Safely operate company vessels during testing, demonstrations, customer trials, and training.
- Conduct pre-departure inspections and ensure vessels are ready for operation.
- Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
- Execute test plans and operational procedures while collecting accurate test data.
- Assist engineers with integration, commissioning, and validation of new hardware and software.
- Identify, troubleshoot, and document vessel or system issues encountered during operations.
- Support launch, recovery, transport, and storage of vessels and equipment.
- Coordinate with regulatory agencies, marinas, ports, and support vessels when required.
- Ensure compliance with all USCG regulations and company safety procedures.
- Assist with customer demonstrations, training events, and field deployments.
- Travel domestically and internationally to support vessel operations and customer projects.
Qualifications and Skills
Required
- USCG Merchant Mariner Credential
- 3+ years operating commercial or government vessels
- Strong knowledge of navigation, seamanship, COLREGS, and marine safety
- Experience operating vessels in varying weather and sea conditions
- Mechanical aptitude and ability to troubleshoot marine systems
- Comfortable using marine electronics including GPS, radar, AIS, and chart plotters
- Excellent communication and documentation skills
- Valid passport and willingness to travel up to 40%
Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities.
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Audit details(provenance, verification trail, raw fields)
Core fields
Posting ID
sea-machines:NO7REd4QSOTitle
Vessel Operations and Customer Success Lead
Function
Customer Success
Location
Boston, MA
Workplace mode
unspecified
Posted at
—
Compensation
undisclosed
Provenance
First seen (our tracker)
2026-07-20 21:46:36Z
Last seen
2026-07-25 07:40:37Z
Last updated
2026-07-25 07:40:37Z
Removed at
still open
Days open
Open for 5 days (and counting)
ATS adapter
jazzhr
ATS slug
seamachinesVerification trail
This posting hasn't been probed by our closure verifier yet. Stream C runs on a rolling schedule against postings approaching the close-decision threshold.
LLM enrichment
Enriched at 2026-07-21 04:11:04Z. Enrichment runs once per posting, never re-runs.
Seniority
ic_l2
Role archetype
trades
Specialty
marine_operations
Workplace mode
hybrid
City (normalized)
Boston
Country (normalized)
United States
Comp range
—
Tech stack
—
Novel role archetype?
no
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