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Salesforce is building a dedicated sales function whose job is to drive consumption (usage-based revenue) of its Agentforce and Data 360 products, signaling that its AI agent business is being monetized by metered usage rather than only seat licenses.
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Job Category
SalesJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You’ll Be Doing & Why It Matters
Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data360 & Agentforce (AFD360), demonstrates deep business, industry and product knowledge to partner with customers, guiding them to accelerate AFD360 consumption and return on investment with Salesforce.
The Consumption Lead role combines technical and commercial responsibilities, and will align with our ANZ SMB, Commercial, Enterprise and Public Sector customers. You will help optimise and drive growth in your assigned customer territories via use case adoption and expansion, by leading key customer stakeholders, managing executive relationships, and creating and implementing a clear consumption roadmap for the customer. You will also act as the post-sale technical lead for AFD360, using your technical credibility to engage at all levels of an organisation.
We have multiple Consumption Lead openings across Sydney, Melbourne & Auckland, supporting SMB, Commercial, Enterprise and Public Sector customers.
As the Consumption Lead, you will develop and implement technology strategies and provide architectural guidance so AFD360 integrates seamlessly with our customers’ existing systems. You will build relationships that help customers progress on their consumption journey and ensure the platform delivers value through real business outcomes and ROI.
The Consumption Lead team works with customers who vary in market segment, size, solution complexity and life cycle. As an individual contributor, Consumption Leads are constant learners: curious about Data & AI technologies and our customers’ businesses, with a strong bias for action and ownership, and led by customer obsession.
Core Responsibilities & Scope
Minimum Requirements
As a trusted advisor, you will partner closely with Salesforce Account teams to influence customer outcomes and accelerate AFD360 consumption.
NOTE: This is an office-flexible role. The expectation is to be in-office 2-3 days a week when local to an office.
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Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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