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Key details
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
What You'll Actually Be Doing
- Onboard scrum teams and maintain records: Validate "Scrum Team creation in ESC" requests (GUS/Linear link, Release Manager, org, geo, distribution list, CIs), and keep Scrum Team, CI-to-team, and Release Manager records accurate in OrgESC
- Support Change Request, Release, and Deploy records in OrgESC, including release train coordination and Green Light notifications. Track approvals, route CRs to CAB where required, and reinforce CI lead-time expectations
- Triage Fastlane intake requests and check eligibility. Verify SOX in-scope CIs on CRs, support RM sign-off on DET-managed production instances, and guide Federated teams toward Fastlane or RM-facilitated releases
- Handle DETRM engagement requests, guide teams toward automated deployments, publish and enforce change freezes (such as the Dreamforce freeze), announce process changes in Slack, and report on release volume, success rate, and cancellations
You're Our Person If...
- 2–4 years in release, change, or service management, or in IT operations or DevOps
- Working knowledge of ITIL change management and CAB processes, plus familiarity with SOX and IT general controls
- Hands-on Salesforce experience (record management, reports, SOQL basics)
- Strong written communication, especially in Slack and across time zones, with detail orientation and an ability to manage many intake requests at once
Even Better If...
- Experience with GUS, Linear, and OrgESC
- Knowledge of CI/CD pipelines and deployment automation
- Experience with Slack Workflow Builder or other process automation
- Exposure to audit evidence preparation
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
