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Salesforce is folding AI-native delivery into a core enterprise solution architect job, signaling that AI fluency is becoming a baseline expectation for customer-facing technical roles rather than a specialty.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
A Salesforce Solution Architect is a trusted advisor first. They work alongside enterprise customers to understand their business, shape the right solution, and guide its delivery from vision to value. They connect business strategy to technical execution — bringing the clarity, judgment, and experience needed to make the right calls in complex, high-stakes environments.
On top of that foundation, we expect our SAs to bring genuine enterprise solution depth and to operate with an AI-native delivery mindset — using AI as a standard instrument of how they architect, deliver, and coach. These are not separate capabilities: the best SAs in our practice combine strategic business context, architectural rigor, and modern delivery practices fluently.
Native AI Delivery — Our Operating Model
At Salesforce Professional Services, Native AI Delivery is how we work:
Solution Mastery — What We Expect
Strategic solution depth requires platform literacy and architectural vision. Candidates must demonstrate:
What You'll Actually Be Doing
You're Our Person If...
The Experience
Un Solution Architect Salesforce est avant tout un conseiller de confiance. Il travaille aux côtés de clients grands comptes pour comprendre leur activité, façonner la solution adaptée et piloter sa mise en œuvre, de la vision à la création de valeur. Il relie la stratégie métier à l'exécution technique, en apportant la clarté, le discernement et l'expérience nécessaires pour prendre les bonnes décisions dans des environnements complexes et à forts enjeux.
Sur cette base, nous attendons de nos SAs qu'ils apportent une réelle profondeur de solution à l'échelle de l'entreprise et qu'ils adoptent un état d'esprit de delivery « AI-native », en utilisant l'IA comme un outil standard dans la manière dont ils conçoivent, livrent et accompagnent. Ces compétences ne sont pas distinctes : les meilleurs SAs de notre practice combinent avec aisance contexte business stratégique, rigueur architecturale et pratiques de delivery modernes.
Native AI Delivery — Notre modèle opérationnel
Chez Salesforce Professional Services, la Native AI Delivery est notre façon de travailler :
Solution Mastery — Ce que nous attendons
La profondeur stratégique des solutions exige une bonne maîtrise des plateformes et une vision architecturale. Les candidats doivent démontrer :
What You'll Actually Be Doing
You're Our Person If...
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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