See how candidates think and approach the work this role demands, before the phone screen. We'll build a video challenge from this posting, and you can edit or share it before it goes live.
A frontier robotics foundation-model lab is hiring for classic IT operations, which signals it is scaling into a full company with robot labs and around-the-clock research operations, not just a research group.
Physical Intelligence is bringing general-purpose AI into the physical world. We are a group of engineers, scientists, roboticists, and company builders developing foundation models and learning algorithms to power the robots of today and the physically-actuated devices of the future.
You will join a small, hands-on IT team that keeps researchers, engineers, robot operators and data teams moving around the clock. We value pragmatism, initiative, and people who enjoy solving problems together. You will have the autonomy to identify what matters most and see improvements through.
You will own day-to-day IT operations for Physical Intelligence across our offices and robot labs. This is a hands-on role for someone who likes fixing things for people and then building the automation so the fix sticks. You will run our service desk and the systems behind it, and help shape a standardized platform that keeps pace with how fast we grow.
Run the service desk: triage, resolve and automate requests, and share an on-call rotation for urgent issues.
Own onboarding and offboarding, from equipment and accounts to same-day access removal.
Manage devices across macOS, Windows, Linux, iOS and Android: enrollment, patching, OS updates and inventory.
Administer identity and SaaS, including Okta, Google Workspace and Slack, and keep access clean as teams change.
Build workflows and automations that remove repeat work from the queue.
Support our sites on-site: workstations, robot-lab computers, conference rooms, printers and building access, and first-line network triage with our network partner.
Help deliver IT projects such as new site openings and security rollouts.
5+ years in IT operations, support engineering or systems administration at a fast-growing company.
Hands-on experience with an identity provider (Okta or similar), MDM (Fleet, Jamf, Intune or similar) and Google Workspace administration.
Scripting skills in Python, Bash or similar to automate routine work.
Comfort supporting Linux alongside macOS and Windows.
Clear communication with people of every technical level, and good judgment about security and access.
Experience with service desk automation or AI agents for IT workflows.
Experience opening offices or supporting labs, warehouses or shift-based operations.
Experience with Tailscale, networking or building access systems.
Excitement about robotics and a desire to learn.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
physicalintelligence:16bfcb45-4056-4e8d-b1d7-7411fffeb5a1See how we measure for definitions, or our corrections log for known issues. Found something wrong? Flag a correction.
physicalintelligenceThis posting hasn't been probed by our closure verifier yet. Stream C runs on a rolling schedule against postings approaching the close-decision threshold.