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Key details
Why this role is notable
Pfizer is building a dedicated retail and e-commerce strategy function around its GLP-1 obesity portfolio in China, a sign that it expects consumers to buy weight-loss drugs through pharmacies and online channels rather than only through clinics.
Job Description
Retail & E-commerce Metabolic Strategy & Operations Lead
零售及电商代谢战略运营负责人
Location: Beijing / Shanghai
Therapy Area Focus: Overweight & Obesity (GLP-1)
ROLE SUMMARY
The Retail & E-commerce Metabolic Strategy & Operations Lead supports the development and execution of the overall retail and e-commerce business strategy for the metabolic portfolio. The role integrates strategic planning, business performance management, commercial insights and operational coordination to enable informed decision-making and sustainable business growth.
Working closely with Retail Metabolic Marketing / Brand Managers, E-commerce Channel Teams and cross-functional stakeholders, this role translates market intelligence and business performance data into actionable priorities, strengthens strategic alignment and facilitates the delivery of key business initiatives. The role provides strategic and operational oversight, while dedicated Project Managers own day-to-day project coordination and delivery.
ROLE RESPONSIBILITIES
• Business Strategy & Planning: Support integrated retail and e-commerce strategic planning, annual business priorities and growth opportunity assessments; translate strategic objectives into clear business plans and actionable priorities.
• Business Performance Management: Establish and maintain business performance dashboards and KPI frameworks; monitor channel performance, commercial drivers and progress against business priorities, providing management with data-driven recommendations.
• Market Intelligence & Strategic Insights: Analyze retail and e-commerce market dynamics, competition, channel trends, and consumer and patient journey insights to identify opportunities and inform strategic decisions.
• Cross-functional Alignment & Operational Excellence: Facilitate alignment across Retail Marketing, E-commerce and relevant enabling functions; support business reviews, operational planning, resource prioritization and continuous improvement of ways of working.
• Strategic Initiative Execution & Governance: Track the progress, milestones and business impact of priority strategic initiatives; help remove cross-functional barriers and maintain alignment with business objectives in collaboration with responsible project owners and Project Managers.
PROFESSIONAL EXPERIENCE & EDUCATIONAL REQUIREMENTS
• Strategic Thinking & Structured Problem-Solving: Ability to structure ambiguous commercial questions, evaluate strategic options and convert analysis into business recommendations.
• Business Planning & Performance Management: Experience supporting business strategy, commercial planning, KPI development, performance tracking and management reviews.
• Retail & E-commerce Business Acumen: Strong understanding of retail and digital commerce business models, channel dynamics and commercial performance drivers; familiarity with obesity or metabolic care journeys is an advantage.
• Market Intelligence & Analytical Rigor: Proven ability to synthesize market, competitive, customer and commercial data into clear, executive-ready insights.
• Cross-functional Influence & Communication: Strong stakeholder management, communication and collaboration skills, with the ability to influence without direct authority.
• Execution & Operational Excellence: Ability to coordinate priorities, establish effective operating rhythms and monitor strategic initiative outcomes in a regulated business environment.
Experience:
• 10+ years of relevant professional experience, including 7+ years in business strategy, commercial operations, management consulting, market insights or related roles.
• Healthcare or pharmaceutical industry experience strongly preferred; experience in retail and/or e-commerce channels is an advantage.
• Experience with business performance analytics, strategic planning and cross-functional stakeholder engagement preferred.
Education: Bachelor's degree required; an advanced degree (MBA, MS or equivalent) is preferred.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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