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The IT Service Specialist provides technical assistance to attorneys and staff, supporting the Firm’s hardware and software applications as defined in the production Service Catalogue. This role ensures consistent, high-quality support aligned with the Firm’s IT governance and operational standards. A hybrid or remote schedule is available Wednesday- Sunday from 11:30AM- 8PM et for this position.A career at Nixon Peabody is the opportunity to do work that matters. It’s the chance to use your knowledge to shape what’s ahead. To share, to innovate, to learn at a firm that taps the power of collective thinking.We’ve created a dynamic, energizing environment that promotes success for our clients and each other. We offer fast growth, connectedness and training in business as well as law. And our rigorous standards assure you are part of a diverse team of top talent at every turn.If you’re someone who’s looking toward the future, we’d love to hear from you.Location: Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DCProvide technical support for Firm-approved applications, connectivity, and hardware through both documented procedures and practical expertise, via phone and in-person assistance.Accurately log all incidents and service requests in the Firm’s ITSM platform, adhering to governance and operational policies.Take ownership of assigned tasks and self-initiated work, ensuring accountability and timely resolution.Provide support for conference room technology, including video/web conferencing, projection systems, and device connectivity. To include maintenance and troubleshooting equipment as necessary.Collaborate with vendors to resolve issues related to smartphones, PCs, printers, and AV equipment.Follow all support procedures in accordance with Firm standards and IT protocols.Participate in team and departmental meetings as required.Maintain accurate IT asset inventory records.Perform additional duties as assigned.Perform other duties as assigned.To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required.
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