See how candidates think and approach the work this role demands, before the phone screen. We'll build a video challenge from this posting, and you can edit or share it before it goes live.
Monday.com is building out a partner-delivery channel to implement and manage its AI 'work platform' for customers, with partners accountable for measurable AI value realization, suggesting the company is moving its AI agents from a self-serve product toward a services-heavy, channel-delivered model.
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
Our team is growing and we are looking for a Partner Deployment Strategist to join our Professional Services team! In this role, you will own a portfolio of certified delivery partners who implement the monday.com AI work platform for our customers, and the professional services and managed services engagements running inside it. You will build the relationships that make those partners successful, hold their delivery to a high standard, and stay accountable for the AI value customers realize from their work. You will support the sale of services routed to the channel, drive the retention of your partners' managed services engagements, and act as the primary connection between monday.com and the organizations delivering at scale on our behalf.
Please note that this is a hybrid position with three days/week in our New York City office.
About The Role
Own a portfolio of delivery partners and the professional services and managed services engagements running inside it, ensuring successful outcomes through high value, on-time, and on-budget delivery.
Drive AI value realization across your portfolio, tracking realized consumption against the plan agreed at sale and working with partner delivery teams where adoption gaps or unbuilt workflows hold it back.
Stay accountable for the retention of the ongoing services your partners deliver, monitoring engagement health and intervening with the partner or the customer where value is going unrealized.
Partner with Account Owners to support the sale of services routed to the partner channel, matching scope to a partner with the right capability and capacity to deliver it.
Ensure partners adopt monday.com best practices and delivery methodologies within their engagements, using performance data to help them meet the same standard as work delivered internally.
Build and maintain strong relationships with monday.com delivery partners to support successful project outcomes and the growth of the partner service practices.
Carry platform and roadmap context into your partners' practices, and bring the feedback their practice leads and delivery teams surface in the field back to Product.
Manage the operational machinery behind partner-delivered work, covering the staffing and procurement queue, partner capacity, assignment, and billing.
Identify the next outcome opportunity inside your portfolio and drive the additional services needed to deliver it, surfacing expansion and risk signals to the Account Owner.
Serve as the interface between internal monday.com stakeholders and your delivery partners, reporting portfolio status, risk, and progress, and acting as the primary escalation point for partners and their customers throughout the delivery lifecycle.
Requirements
Minimum 5 years of professional services experience in partner delivery management, engagement management, or technical program management in enterprise software, with significant time working alongside the partners who deliver for customers.
Experience delivering complex professional services solutions with high quality, both internally and externally via partners, running delivery governance across a portfolio of concurrent engagements.
Demonstrated experience in partnerships and working with service partners or systems integrators, leading delivery teams through influence and holding external organizations to a high standard of delivery and operations.
Hands-on experience with Generative and Agentic AI tools, and a strong understanding of how AI changes the way work gets done.
Experience with professional services project scoping and estimations, sufficient to support the sale of services routed to the partner channel.
Experience with consumption-based or usage-based commercial models and with ongoing services carrying recurring revenue, delivering customer outcomes rather than labor.
Technical fluency sufficient to be credible in an architecture conversation and to recognize when an engagement needs deeper expertise: how enterprise systems exchange data, and when a goal calls for software to be built rather than configured.
Strong customer-facing and presentation skills, able to establish credibility with partner leadership and customer executives, articulate technical topics to a non-technical audience, and frame business outcomes for a technical one.
Ability to rapidly learn and take advantage of new concepts, business models, and technologies across a changing set of partners, customers, and industries.
Detail-oriented with strong organizational and project management skills, comfortable holding a standard across a high volume of concurrent engagements.
Excellent interpersonal skills, customer-centric mentality, and can-do approach, working well under pressure and maintaining a high sense of ownership.
Willingness to travel up to 20% of the time.
BA or BS degree preferred.
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only: The estimated annual base salary range for this role is $120,000 - $170,000. Actual compensation will be determined based on factors including education, training, experience, business needs, and work location. In addition to base salary, employees are eligible for either an annual discretionary bonus or a role-based, sales incentive plan. Certain roles may also include equity in the form of RSUs. Full compensation details, including any applicable bonus or incentive plan, will be provided in the hiring process.
monday.com offers a competitive benefits package, including comprehensive medical/dental/vision insurance, generous paid time off (vacation, holidays, personal leave and sick leave), fully paid parental leave, automatic 401(k) contributions, the opportunity to purchase company stock at a discount (ESPP), and more. Full benefits details are available upon request. Applications are accepted on a rolling basis with no set deadline.
monday:71e85fd0-3665-4fba-a3c0-02a8e433a699mondayThis posting hasn't been probed by our closure verifier yet. Stream C runs on a rolling schedule against postings approaching the close-decision threshold.
See how we measure for definitions, or our corrections log for known issues. Found something wrong? Flag a correction.