Customer Operations & Pre-Sales Enablement Manager

<p><strong>Why LeoLabs?</strong></p>
<p>At LeoLabs, we’re building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 25,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions.</p>
<p>We’re not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations.</p>
<p>If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here.</p>
<p>LeoLabs is seeking a mission-driven Customer Operations & Pre-Sales Enablement Manager to support both customer success and growth across the APAC region.<span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">This role blends strategic pre-sales engagement with post-sale operational support. You will partner with Sales during pursuit efforts to shape mission-aligned solutions, then lead onboarding, training, and operational enablement to ensure customers achieve measurable outcomes.</span></span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></span></span>You will act as a trusted advisor to government, defense, and commercial partners — translating mission requirements into operational workflows and ensuring long-term adoption of LeoLabs<span data-ccp-parastyle="Normal (Web)">’ capabilities.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Key Responsibilities</span></span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Pre-Sales & Strategic Engagement</span></span> </p>
<ul>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Partner with Sales to support customer discovery, briefings, demonstrations, and RFP responses</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Translate mission needs into operational use cases and solution frameworks</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Represent</span> LeoLabs in customer meetings, industry events, and regional forums<span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p>Customer Operations & Enablement </p>
<ul>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Lead onboarding, structured training, and operational readiness programs</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Serve as the primary operational point of contact for EMEA customers</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Define success metrics and monitor adoption and usage</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Provide operational leadership during exercises or critical events</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></span></span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Cross-Functional Collaboration</span></span> </p>
<ul>
<li>Work closely with Product and Engineering to represent customer requirements </li>
<li>Develop playbooks and improve operational processes across the customer lifecycle<span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p>Required Qualifications </p>
<ul>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">10+ years in military operations, defense, space operations, or complex technical environments</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Experience in customer-facing roles supporting government or enterprise stakeholders</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Strong operational planning and execution skills</span> </li>
<li><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Ability to support both business development and post-sale execution</span> </li>
</ul>
<p>Preferred </p>
<ul>
<li>Experience in space, aerospace, or national defense organizations </li>
<li>Familiarity with SaaS platforms or technical solution design </li>
<li>Experience supporting proposals or technical pre-sales efforts<span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong>Perks and Benefits</strong></p>
<ul>
<li>Global workforce: flexible remote/hybrid opportunities</li>
<li>Work on complex, meaningful missions with real-world impact</li>
<li>Unlimited paid time off for most roles</li>
<li>Competitive salary and equity packages</li>
<li>Comprehensive health, dental, and vision coverage</li>
<li>Access to the forefront of commercial space operations and defense innovation</li>
</ul>
<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran. </p>