Generate a McCoy IQ challenge in 30 seconds.
See how candidates think and approach the work this role demands, before the phone screen. We'll build a video challenge from this posting, and you can edit or share it before it goes live.
Key details
Job Description
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration and Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
- Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
- Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives
- Assist store manager with developing action plans/communications to associates on Associate Insight survey results
- Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- Role model/demand a highest level of customer service and solve associate/customer issues/concerns
- Manage total store operations in store manager’s absence
- Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
- Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
- Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
- Analyze/respond to competitive landscape within district/division
- Demonstrate inclusionary leadership; expect inclusive behavior from associates
- Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
- Promote/support strong relationships with local community organizations in the store's surrounding area
- Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- Communicate necessary information to associates to help them effectively carry out duties
- Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs
- Assist store manager in staffing, reducing turnover and increasing retention
- Provide timely individual/department performance feedback to department heads and associates
- Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
- Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
- Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance
- Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential functions of the position with or without reasonable accommodation
Minimum
- High school diploma/GED
- 1 year of experience as department manager, service manager, or in an equivalent role
- Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fast-paced retail environment
- Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions
- Proven ability to collaborate across departments and influence others to drive store performance
Desired
- Proven success driving customer experience, sales growth, operational excellence, and talent development
- Experience managing competing priorities while leading teams through change and achieving business objectives
- Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Audit details(provenance, verification trail, raw fields)
Core fields
kroger:246042Provenance
eluq.fa.us2.oraclecloud.com|CX_2001Verification trail
This posting hasn't been probed by our closure verifier yet. Stream C runs on a rolling schedule against postings approaching the close-decision threshold.
See how we measure for definitions, or our corrections log for known issues. Found something wrong? Flag a correction.
