JEWELRY/OPERATIONS SPECIALIST

Partnership with the Operations team and stores that would support stores by bridging the technology gap while ensuring consistent compliance reporting and administration across key programs. This position acts as a centralized support function, enabling store teams to focus on sales and customer experience while accuracy, compliance, and administrative tasks are managed consistently.

• Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
• Act in a supporting role for stores, following up on the procedures of both Fred Meyer Jewelers and Fred Meyer Stores
• Assist with administration of Company policies and procedures
• Provide regular written updates and present to management on current procedure initiatives
• Monitor the results of assignments or projects
• Maintain open communication with merchandising, distribution, and operations personnel
• Attend meetings as required
• Assist in supporting departmental policies and procedures
• Act as the main support resource for stores to resolve technology-related challenges and process gaps
• Provide guidance, troubleshooting, and process clarification to improve store adoption of systems and tools
• Identify recurring technology issues and partner with KT to drive improvements
• Create or maintain reference guides and best practices to support store teams
• Establish and maintain compliance reporting across critical programs
• Support audits and internal reviews as needed
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• 5+ years working in or with stores as a Store Manager or similar position
• Any knowledge of Fred Meyer policies, procedure and organizational structure
• Ability to collaborate and work cooperatively in a team-based environment
• Strong attention to detail
• Proficient knowledge of financial statements and budgets
• Ability to prioritize/multi-task while providing accurate/on-time results
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Experience directing and participating on project teams and committees
• Ability to lead effectively
• Ability to delve into new areas outside of one’s comfort level
• Ability to be resourceful with systems and information available
• Ability to accept new business challenges
• Ability to find new avenues of approaching tasks
• Ability to work weekends and travel independently

Desired

• Associate Degree
• Any extensive knowledge of Jewelry Store Processes and Procedures
• Any thorough knowledge of the technology used in the store
• Any advanced knowledge in Microsoft Excel, Word, PowerPoint, Project, MapPoint, Visio, or like applications