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Key details
Job Description
Roles and responsibilities
SAP BRIM Subscription Order Management (SOM) Managed Services professional is responsible for managing the complete lifecycle of subscription-based services within the SAP BRIM ecosystem. This role supports ongoing operations, enhancements, and issue resolution across SOM and its integrated components — including Convergent Charging (CC), Convergent Invoicing (CI), and Contract Accounting (FI-CA) — ensuring accurate billing, revenue optimization, and seamless order-to-cash processes for clients in industries such as telecommunications, utilities, and media
Subscription Order & Contract Management
- Manage the end-to-end subscription order lifecycle: order capture, contract creation, modifications, renewals, and extensions using order types PRVO (Subscription Order), PRVC (Subscription Contract), PRPO (Pattern Agreement), and SRVP
- Maintain and support provider contracts, including billing plan configuration, discount management, and contractual charge setup via transaction codes /nCAA1 (Contract Account) and /nFP_VT3 (Subscription Contract)
- Handle contract change processes, B2B master agreements, and partner agreements within the SOM system
Master Data & Configuration Support
- Maintain Business Partner master data with appropriate role assignments: FLCU01 (Customer Role), FLCU00 (FI Customer Role), and MKK (Contract Partner Role for FI-CA integration)
- Support SPRO configuration under Service → Transactions → Settings for Subscription Transactions and Service → Master Data → Settings for Subscription Master Data
Integration & Billing Operations
- Support replication of SOM objects (Business Partners, Contract Accounts, Subscription Contracts) to FI-CA and SAP Convergent Charging (CC) via the common object layer
- Monitor and troubleshoot ODI framework, cross-catalogue mapping, and provider contract replication processes
Production Support & Continuous Improvement
- Perform defect analysis, issue resolution, and root cause investigation across SOM, CC, CI, and FI-CA
- Support system enhancements, upgrades, and regression testing including unit, integration, and user acceptance testing (UAT)
- Prepare functional specifications, business process documentation, and knowledge transfer materials
- Provide a 360° view of customer interactions across the order-to-cash process to support service agents and business stakeholders
Stakeholder Engagement
- Collaborate with business stakeholders, functional consultants, technical teams, and BASIS administrators to deliver end-to-end managed services
Required Skills & Qualifications
Mandatory Technical Skills
- Strong hands-on experience in SAP BRIM SOM, including subscription lifecycle management, order and contract management, and billing integration
- Experience with product modelling, rate plan configuration, sales package setup, and combo product master data in SOM
- Familiarity with B2B master agreements, partner agreements, and the ODI framework/common object layer
- Understanding of SPRO customizing paths for SOM configuration (IMG → Service)
Experience Requirements
- 3 to 6 years of overall SAP experience; 2+ years of direct SAP BRIM SOM experience
- Participation in at least one full-lifecycle SAP BRIM implementation
- Experience with requirement gathering, configuration, prototyping, architecture finalization, and functional/business role design [1]
Preferred Skills
- Industry experience in telecommunications, utilities, media, or subscription-based businesses
- Exposure in Managed Services environment
Roles and responsibilities
SAP BRIM Subscription Order Management (SOM) Managed Services professional is responsible for managing the complete lifecycle of subscription-based services within the SAP BRIM ecosystem. This role supports ongoing operations, enhancements, and issue resolution across SOM and its integrated components — including Convergent Charging (CC), Convergent Invoicing (CI), and Contract Accounting (FI-CA) — ensuring accurate billing, revenue optimization, and seamless order-to-cash processes for clients in industries such as telecommunications, utilities, and media
Subscription Order & Contract Management
- Manage the end-to-end subscription order lifecycle: order capture, contract creation, modifications, renewals, and extensions using order types PRVO (Subscription Order), PRVC (Subscription Contract), PRPO (Pattern Agreement), and SRVP
- Maintain and support provider contracts, including billing plan configuration, discount management, and contractual charge setup via transaction codes /nCAA1 (Contract Account) and /nFP_VT3 (Subscription Contract)
- Handle contract change processes, B2B master agreements, and partner agreements within the SOM system
Master Data & Configuration Support
- Maintain Business Partner master data with appropriate role assignments: FLCU01 (Customer Role), FLCU00 (FI Customer Role), and MKK (Contract Partner Role for FI-CA integration)
- Support SPRO configuration under Service → Transactions → Settings for Subscription Transactions and Service → Master Data → Settings for Subscription Master Data
Integration & Billing Operations
- Support replication of SOM objects (Business Partners, Contract Accounts, Subscription Contracts) to FI-CA and SAP Convergent Charging (CC) via the common object layer
- Monitor and troubleshoot ODI framework, cross-catalogue mapping, and provider contract replication processes
Production Support & Continuous Improvement
- Perform defect analysis, issue resolution, and root cause investigation across SOM, CC, CI, and FI-CA
- Support system enhancements, upgrades, and regression testing including unit, integration, and user acceptance testing (UAT)
- Prepare functional specifications, business process documentation, and knowledge transfer materials
- Provide a 360° view of customer interactions across the order-to-cash process to support service agents and business stakeholders
Stakeholder Engagement
- Collaborate with business stakeholders, functional consultants, technical teams, and BASIS administrators to deliver end-to-end managed services
Required Skills & Qualifications
Mandatory Technical Skills
- Strong hands-on experience in SAP BRIM SOM, including subscription lifecycle management, order and contract management, and billing integration
- Experience with product modelling, rate plan configuration, sales package setup, and combo product master data in SOM
- Familiarity with B2B master agreements, partner agreements, and the ODI framework/common object layer
- Understanding of SPRO customizing paths for SOM configuration (IMG → Service)
Experience Requirements
- 3 to 6 years of overall SAP experience; 2+ years of direct SAP BRIM SOM experience
- Participation in at least one full-lifecycle SAP BRIM implementation
- Experience with requirement gathering, configuration, prototyping, architecture finalization, and functional/business role design [1]
Preferred Skills
- Industry experience in telecommunications, utilities, media, or subscription-based businesses
- Exposure in Managed Services environment
Graduation
