Medical Secretary

Medical Secretary - Float
Location: London, Harley St Clinic and Princess Grace Hospital
Full time | 37.5 hours per week 
Shift times: Monday to Friday, Office Hours 
Fixed Term Contract until 31/12/2027
Hybrid working available (2 days from home, every week varies), following successful completion of 3-month probation.

We're looking for an experienced Medical Secretary to join our Float Team, providing cover and support across a variety of consultant practices and specialties at The Harley Street Clinic and Princess Grace Hospital.

This is an exciting opportunity to join a busy, patient-focused service, playing a key role in ensuring the smooth day-to-day running of the consultant's practice. You'll be responsible for coordinating patient pathways, managing clinics and providing high-quality administrative support.

This role would particularly suit an experienced Medical Secretary who enjoys variety, can adapt quickly to different consultants and specialties, and thrives in a fast-paced healthcare environment. Previous experience supporting consultant-led practices within the independent healthcare sector would be highly advantageous.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a support role, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Provide comprehensive administrative and secretarial support to the consultant, including audio-typing of clinical and non-clinical correspondence, reports and other sensitive documentation, maintaining confidentiality at all times.
• Support the consultant in clinic and coordinate patient journeys from initial consultation through to investigation, treatment and surgical procedures, ensuring appointments, admissions and diagnostics are managed efficiently, accurately and promptly.
• Prepare clinics by ensuring all relevant correspondence, imaging, scan results, insurance information and patient records are available and up to date.
• Manage patient enquiries, inboxes and telephone calls, providing a professional and responsive service to patients, consultants and multidisciplinary teams.
• Arrange planned and urgent admissions, request investigations and obtain test results, escalating abnormal or urgent findings where appropriate.
• Process clinic outcomes and undertake associated follow-up actions, including arranging further investigations, treatments and surgical procedures.
• Prepare, distribute and manage dictated letters and clinical correspondence, ensuring documentation is completed accurately and within agreed timescales.
• Undertake additional administrative responsibilities as required to support the smooth running of the consultant's practice and ensure an excellent patient experience.

What you'll bring:

• Proven experience working as a Medical Secretary.
• Experience supporting consultants within a busy healthcare environment, with the ability to adapt quickly to different specialties and ways of working.
• Proven ability to manage multiple priorities and work effectively across different teams and services.
• A strong understanding of medical terminology and clinical processes.
• Excellent typing, audio-typing and document production skills, with a high level of accuracy.
• Strong communication, organisational and prioritisation skills, with the ability to manage competing demands effectively.
• A proactive and patient-focused approach, with the ability to work independently and manage a busy workload.

Why HCA UK? 

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.  

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary, you’ll be eligible for: 

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you 
• Private Healthcare Insurance for treatment at our leading hospitals 
• Private pension contribution which increases with length of service 
• Season Ticket Loan and Cycle to Work scheme 
• Group Life Assurance from day one 
• Critical illness cover 
• Enhanced Maternity and Paternity pay 
• Corporate staff discount for all facilities including Maternity packages at The Portland 
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you 
• Discounts with over 800 major retailers 

Culture and values   

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:   

• Unique and Individual: We recognise and value everyone as unique and individual  
• Kindness and compassion: We treat people with kindness and compassion  
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness  
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity  

Reasonable adjustments  

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 

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