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Essential Duties
Other Duties
Reporting Relationship
The Technical Support Specialist reports to the Technical Support Manager.
Subordinate Staff: N/A
Qualifications
Knowledge/Experience
The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications. Should have extensive knowledge of Windows OS; computer hardware and software. Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices. Three or more years of experience in an IT HelpDesk or support environment required. Three or more years of Level 2 desk-side support experience is desired. Law firm experience preferred.
Skills
The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must. Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision.
Education
The Technical Support Specialist must possess a high school diploma. A+ certification and some college are preferred.
Physical Demands
Must be able to move around the office up to 70% of the time; When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time; This position constantly operates, and frequently inspects and positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc.); Positions self to maintain/troubleshoot computers underneath office desks, up to 25% of the time; Frequently moves computer equipment weighing up to 20 lbs.; Occasionally moves computer/server equipment weighing up to 50 lbs.; This position requires constant communication and exchange of information with the Firm attorneys and staff.
This position requires work after normal business hours and on weekends for video conference support, equipment moves, and IT projects as required.
Working Conditions
Office Environment. Some offsite projects. Overtime, weekends and occasional travel required. This position will participate in the after-hours and weekend on-call rotation.
Salary Range:
The expected salary range for this position is $75,000.00-$81,000.00. Please note that the final offer amount may vary based on experience and skillset of the selected candidate.At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
Haynes and Boone’s Orange County office serves the needs of California’s premier technology industries and capitalizes on the West Coast’s global access. We have vibrant practices in intellectual property (IP), in-bound Asian work, venture-funded corporate matters, and big-ticket litigation such as patent, securities, insurance coverage, and class action labor and employment matters. Our thriving economic community is home to an array of businesses, ranging from Fortune 500 companies to emerging technology ventures. Our expanded presence here heightens Haynes and Boone’s coast-to-coast capabilities while giving clients the benefits of our growing geographic base. Most of our California-based lawyers have earned engineering or technical degrees in addition to law degrees, enhancing their understanding of the intricacies of IP. Our team members have been recognized in publications such as The Best Lawyers in America directory (Woodward/White, Inc.), Intellectual Asset Management (IAM) Patent 1000 (Globe White Page Ltd), and Managing IP Magazine (Euromoney Institutional Investor PLC). We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork.
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