Manager, Desktop Engineering

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Manager of Desktop Engineering is a hands-on technical position, responsible for the delivery, reliability, and ongoing improvement of the firm’s end user computing platforms. This role owns defined desktop engineering platforms and initiatives, ensuring services are secure, scalable, and aligned with organizational standards.

The Manager works closely with cross-functional partners across Information Security, Infrastructure, Networking, and User Support to execute platform enhancements, maintain operational stability, and support modernization efforts that improve end user experience and reduce risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Endpoint Platform Ownership
Own the day-to-day delivery and evolution of assigned end user computing platforms, including: Windows and macOS endpoints
Virtual desktop platforms (e.g., Windows 365)
Application deployment, patching, and lifecycle management
Endpoint configuration and management standards

Ensure platforms operate reliably, securely, and at scale through proactive maintenance and oversight

Security, Compliance & Risk
Partner with Information Security to implement and sustain: Endpoint security baselines
Device compliance and access controls
Hardening standards and remediation actions

Support internal, regulatory, and audit requirements related to endpoint environments
Participate in investigation and remediation of endpoint-related security events and incidents

Engineering Standards & Automation
Maintain engineering standards for builds, configurations, deployments, scripting, and documentation
Drive improvements in efficiency and quality through automation and tooling (e.g., PowerShell, Intune capabilities)
Contribute to efforts to modernize endpoint management and reduce reliance on legacy processes and tools

Project & Initiative Delivery
Execute desktop engineering initiatives such as OS upgrades, security enhancements, platform changes, and new technology rollouts
Plan, execute, and coordinate assigned projects or workstreams, including testing, scheduling, and stakeholder communication
Balance project delivery with operational responsibilities to ensure platform stability

Cross-Functional Collaboration
Work closely with: End User Support to improve supportability and reduce recurring issues
Infrastructure and Networking teams on dependencies and integrations
Training and Knowledge teams to support documentation and user readiness

Communicate platform changes, timelines, risks, and dependencies clearly to impacted stakeholders
Continuous Improvement & Quality
Support structured testing and pilot programs for platform changes and upgrades
Incorporate feedback, incident reviews, and lessons learned into future improvements
Maintain accurate documentation, runbooks, and configuration records to support operational consistency
Enterprise AI Tooling
Deploy, configure, and support the firm’s enterprise AI assistants, including Microsoft Copilot, ChatGPT Enterprise, and Claude Enterprise
Provide hands-on support and troubleshooting for end users adopting AI solutions
Stay current on AI tool capabilities and feature changes to guide safe, effective, and

Who You Are:

Strong experience with enterprise end user computing and desktop engineering platforms
Strong troubleshooting skills for complex desktop, application, and deployment issues
Ability to own complex technical areas and deliver outcomes
Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience

Seven or more years of experience in desktop engineering, endpoint management, or end user computing roles in an enterprise environment
Experience supporting OS upgrades, security initiatives, and platform modernization efforts
Prior responsibility for platform or service ownership strongly preferred
Relevant technical certifications preferred but not required

Solid understanding of endpoint security, compliance, and risk considerations
Organized and execution-focused, with the ability to manage multiple concurrent tasks and priorities
Project management skills and experience coordinating technical workstreams a plus
Clear communicator with both technical and non-technical partners
#LI-MS1

Benefits and More
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Emergency back-up child and adult care

Paid vacation, sick time off, and holidays

Professional development and career advancement opportunities

Employee recognition and reward programs

Employee wellness and assistance programs

Employee discounts and perks

This position is eligible for overtime: No

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $160,000.00 - $210,000.00