Collections Specialist II

The role 

Fragomen, an AmLaw 100 firm and leading global immigration services provider, is seeking a Collections Specialist for our Matawan, New Jersey office. The role is responsible for collecting outstanding balances in line with agreed credit terms, supporting key and global client accounts, resolving issues that delay payment, and providing accurate reporting and administrative support to the Collections function. 

Key responsibilities 

• Manage a portfolio of client accounts, securing payment of outstanding balances in line with agreed credit terms. 

• Build effective relationships with client contacts and Accounts Payable teams to resolve payment issues and support timely collections. 

• Investigate and resolve invoice, billing and payment-related queries, working with internal stakeholders to remove barriers to payment. 

• Coordinate collection activities, including reminder statements, collection correspondence and supporting documentation. 

• Maintain accurate collection records, payment commitments and account notes within firm systems and trackers. 

• Support key and global client accounts, collaborating with billing, finance and client service teams to achieve collection objectives. 

• Prepare collection forecasts, debtor analysis and payment schedules, providing regular updates on performance, risks and expected receipts. 

• Escalate collection concerns appropriately and recommend payment arrangements, write-offs or other recovery actions in accordance with firm policies. 

• Provide Client Service Managers, Partners and Finance stakeholders with collection insights and account-specific recommendations. 

• Deliver a high standard of customer service, responding promptly, maintaining confidentiality and supporting wider departmental activities as required. 

Qualifications and experience 

• Bachelor's degree in accounting, finance or business preferred. 

• At least three years of relevant collections or credit control experience, with a strong focus on customer service. 

• Experience in a law firm or professional services environment highly preferred. 

• Experience working with key, global and multi-currency client accounts is preferred. 

• Experience with Elite 3E is highly preferred; experience with Elite Enterprise, Aderant/CMS or comparable billing software will also be considered. 

• Strong Microsoft Office skills, particularly Excel and Word. 

• Ability to organise competing priorities, meet deadlines and take ownership of assigned work. 

• Strong written and verbal communication skills, with the ability to explain varied information clearly and resolve client issues. 

• Self-motivated, quick to learn and able to work independently while collaborating effectively across teams. 

• Good judgement, including knowing when to seek support or escalate an issue.