Workforce Strategy & Operations Manager
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Key details
Job Description
Description & Requirements
- Lead assigned workforce operations workstreams, systems, recruiting processes, projects, or program components that support practice unit leverage and capacity needs
- Provide operational oversight for offshore recruiting activities, including requisition intake, candidate tracking, interview coordination, status reporting, stakeholder follow-up, and process adherence
- Coordinate international staffing augmentation and offshore recruiting operations with internal and external partners to ensure alignment with business priorities, operating standards, timelines, and stakeholder expectations
- Monitor recruiting and workforce operations workflows, identify bottlenecks or risks, and recommend practical solutions to improve speed, consistency, quality, and stakeholder experience
- Maintain visibility into offshore recruiting pipeline activity, operational metrics, process milestones, and follow-up needs to support timely decision-making
- Support evaluation and enhancement of onshore and offshore workforce operations through data, feedback, trend analysis, and practical recommendations
- Recommend practical solutions that balance process efficiency, quality, cost-effectiveness, stakeholder needs, and business outcomes
- Coordinate program operations, including training, systems, logistics, documentation, reporting, and budget inputs as needed
- Prepare updates and communicate recruiting operations status, program performance, operational insights, risks, and emerging workforce trends to RMPs, MPs and other stakeholders
- Serve as a knowledgeable resource and prime contact for assigned workforce operations, offshore recruiting processes, systems, or program components
- Build and maintain strong stakeholder relationships by providing responsive, service-oriented support as the offshore operations expert and trusted point of contact for questions, process guidance, and issue resolution
- Develop and maintain protocols, tools, process documentation, and reporting routines that support operational consistency, scalability, and measurable outcomes
- Advise stakeholders on process expectations, system usage, recruiting operations workflows, program functionality, and related operational considerations
- Review workforce and recruiting operations risks, identify possible solutions or impacts, and communicate concerns clearly to appropriate leaders
- Help project contributors and operational partners stay organized, effective, and diligent in meeting work goals and deadlines
- Promote shared learning, collaboration, and professional development within the team
- Bachelor’s degree in Human Resources, Business Administration, Operations, Communications, or a related field
- 5+ years of relevant experience in workforce, recruiting, talent or staffing operations, program management, or a related area
- Experience managing operational processes, projects, programs, or workstreams supporting recruiting, staffing, workforce planning, or talent-related activities
- Demonstrated ability to identify process gaps or risks, drive timely resolution, and build effective relationships across teams, functions, and levels of an organization
- Master’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field
- Previous experience supporting offshore operations, offshore recruiting operations, workforce operations, or talent operations within a professional services firm or similar matrixed organization
About Forvis Mazars, LLP
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