Senior People Operations Specialist

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you! 
Who we are: 

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

 

The Opportunity:
The Senior Specialist, People Operations is responsible for delivering accurate, compliant execution of employee lifecycle processes globally, with primary operational ownership across the Americas region (US, Canada, and Mexico), while operating against defined service levels in a high-volume environment.

This role acts as the operational nexus for data integrity, process consistency, and audit readiness within Workday and related People systems. Operating with a high degree of autonomy, the individual manages complex cases, enforces standards, mitigates risks, and advances process improvements, leveraging automation and AI-enabled solutions to enhance efficiency, strengthen service delivery, and enable the function to operate at greater scale and impact.

Key Responsibilities

1) Employee Lifecycle Execution
Execute end-to-end employee lifecycle transactions (hires, changes, terminations), ensuring accuracy, timeliness, and proper documentation in Workday
Maintain consistency and standardisation across lifecycle processes within the Americas region
Independently manage complex and non-standard cases, including policy and system exceptions
Support operational activities related to employee mobility, including system transactions, documentation, and process coordination in partnership with the Global Mobility team
2) Employee Data & Downstream Accuracy
Own the accuracy, completeness, and integrity of employee data within Workday as the system of record
Ensure employee data impacting downstream processes (e.g. payroll, compensation, reporting, benefits) is accurate, complete, and timely
Identify and resolve data discrepancies before downstream impact (payroll, reporting, compliance)
Partner with Payroll, Finance, and other stakeholders to investigate and resolve data-related issues
Execute and validate compensation-related transactions with strict adherence to data accuracy and process controls
3) Benefits & Policy Administration
Support regional benefits programs in partnership with the Global Benefits COE and external vendors, ensuring accurate system configuration and alignment of employee data in Workday
Execute People policies and procedures with precision, ensuring consistent application across jurisdictions
Maintain strong working knowledge of labor laws and regulatory requirements across the Americas region
4) Quality, Controls & Governance
Perform quality assurance checks on transactions and documentation to ensure adherence to defined standards
Act as a key control layer for People processes, ensuring accuracy, consistency, and compliance
Serve as an escalation point for complex operational matters and high-risk employee lifecycle transactions across the region
Support regional and global internal and external audits (including SOX) through accurate and well-maintained records
Identify systemic risks, control gaps, and operational inconsistencies, driving corrective actions and sustainable resolution
5) Process Improvement & Automation
Analyse root causes of recurring issues and implement scalable process enhancements
Drive workflow optimisation initiatives to reduce manual effort, improve throughput, and strengthen service delivery
Leverage system capabilities and AI-enabled solutions to improve efficiency, accuracy, and user experience
6) Cross-Functional Partnership & Service Support
Partner with Global People and cross-functional teams to ensure coordinated execution of employee lifecycle activities
Act as a key point of contact for employee lifecycle inquiries, ensuring timely resolution or appropriate routing to specialist teams
Contribute to regional and global initiatives that strengthen People Operations scalability, effectiveness, and consistency
Provide guidance and quality oversight across complex cases and regional processes

 

Here's What We're Looking For:
Experience & Expertise
5–7 years in People Operations / HR Operations, including advanced hands-on experience with Workday transactions, data governance, and reporting
Proven track record managing complex and exception-based employee lifecycle cases
Experience operating within a controlled, audit-driven environment (SOX exposure preferred)
Demonstrated experience driving process improvements, automation, or system optimisation, including the use of AI-enabled tools to reduce manual effort and improve accuracy
Working knowledge of labor laws and compliance requirements across the US (including FLSA/EEO), Canada, and Mexico
Capabilities
High precision and attention to detail, with a strong control and audit mindset
Effective execution in high-volume, high-risk operational environments
Sound judgment and problem-solving in determining when to execute, escalate, or route matters
Clear, concise communication and effective collaboration across cross-functional stakeholders
What Success Looks Like
Consistently high data accuracy with minimal error rates across transactions
Strong audit outcomes with fully compliant, well-documented processes
Effective handling of complex and exception cases with minimal escalation
Measurable improvements in process efficiency and reduction in manual effort
Minimal downstream errors attributable to upstream data inaccuracies

 

What We Offer:
Competitive compensation
Employee Stock Purchase Plan (ESPP)
Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.
Work with brilliant people globally  Learn more about their journeys by checking out #InsideFlywire on social media
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
Be a meaningful part in our success - every FlyMate makes an impact
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $80,000 - $90,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. 
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. 
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