EBS Resource Management Lead -Shared Services Analyst

EBS Resource Management Lead

EBS Resource Management Lead

Acts as a critical anchor for organizational structure, driving alignment between talent capacity and long-term business goals for the global EBS. Works with the global EBS Planning team on headcount and budget planning from a forward-looking, strategic perspective. Assists in the execution of organizational design and collaborates with HR and other stakeholders on complex reorganizations, and coordination of global talent movements.

Essential Duties:

• Collaborates with global EBS team on budget and headcount planning from a forward-looking, strategic perspective, aligning talent capacity with long-term business goals.
• Executes organizational design, including working with HR and other stakeholders on complex reorganizations and coordination of global talent movements.
• Serve as a key cross-functional collaborator, working closely with HR, Finance, Legal, and EBS Communications to ensure all talent movements and structural changes are legally compliant, seamlessly implemented, and clearly communicated to the broader organization.
• Leverage data analysis and data visualization platforms to streamline workflows, enhance reporting, and optimize organizational design.
• Actively learn and implement evolving AI tools and products to improve efficiency and decision-making.
• Partner with global management at all levels; prepare critical deliverables for executives.
• Turn complex data into executive-ready dashboards and presentations.

Performs other duties as assigned.

Minimum Education:

Bachelor's degree/equivalent in business, finance, human resources, organizational development, or a related analytical discipline.

Minimum Experience:

Three (3) years' work experience in resource management, finance, organizational design, workforce planning, or related HR/business strategy functions, including experience working cross-functionally with HR, Finance, Legal, and/or Communications. Customer-focused orientation.

Knowledge, Skills, and Abilities:

• Strong analytical and data visualization skills (e.g., Power BI, Tableau, Excel), with the ability to translate complex workforce and budget data into clear, executive-ready dashboards and presentations.
• Working knowledge of, and willingness to continuously learn, emerging AI tools and platforms to streamline resource and headcount workflows.
• Understanding of organizational design principles, reorganization processes, global talent mobility, finance functions, business case development or related work.
• Strong stakeholder management and communication skills, with demonstrated ability to work with global management at all levels, including senior executives.

📋 Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor's degree/equivalent in business, human resources, organizational development, or a related analytical discipline.

Experience

Three (3) years' work experience in resource management, organizational design, workforce planning, or related HR/business strategy functions. Customer-focused orientation.

Certifications (Preferred)

CAPM or equivalent certification preferred. QDM Expert certification preferred. or equivalent organizational design/workforce planning certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position.

Key Behavioral Traits

• Comfort in Ambiguity: staff-level roles often work on initiatives that are not yet fully defined; they must be self-starters capable of establishing a roadmap from scratch 

•  Resilience and Empathy: An understanding of the "human side of change" with the emotional intelligence to navigate organizational friction, listen actively, and advocate for the employee experience 

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.