Domicile Information: This is a hybrid position located in Plano TX (first preference), Memphis, TN or Pittsburgh PA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.
Summary
Under limited supervision, this individual is responsible for: Driving both the overarching program governance for our AI delivery pipeline and the direct, hands-on project execution of our most complex, end-to-end Data and AI use cases from initial intake through production handoff. Independently partnering with commercial and enterprise business units to manage demand intake, ensuring business owners understand the delivery process, current status, and next steps while directly managing complex cross-functional builds. Leading communication management across all active use cases—establishing and running weekly operational syncs to proactively unblock engineering pods, capture delivery learnings, and systematically synthesize weekly achievements and roadblocks for upward reporting. Serving as the connective tissue across projects to identify technical redundancies, isolate high-value reusable components (such as prompt architectures, connectors, or models), and collaborate with technical leads to publish these standardized patterns for enterprise-wide use. Leading comprehensive upward executive reporting across all program lenses—aggregating and communicating training progress, holistic value delivery, Voice of the Customer (VoC) survey results, and execution cycle times. Managing stakeholder feedback loops by surveying program participants, actively improving survey response rates, analyzing VoC insights to refine delivery processes, and crafting compelling storylines and demo videos to showcase delivered AI capabilities to senior and enterprise leaders. Identifying and prioritizing process improvements, including Business Requirement Document (BRD) standardization and enterprise agility tool governance. Leading and executing complex AI development initiatives across large, cross-functional work teams, and actively coaching others in less senior positions.
About the Role - The Product Manager Advisor - Data & AI Execution & Enablement operates as a dual-hatted leader within our Data Science and AI department: you are both the architect of our overall AI delivery program and the direct, hands-on project delivery lead for our most complex AI use cases. While business units and their technical counterparts retain long-term product ownership, you are responsible for managing the execution, deployment, and executive visibility of Machine Learning and Generative AI Minimum Viable Products (MVPs) built by our specialized teams of Data Scientists and AI Engineers.
Our department operates a flexible, three-tier service model to deliver AI solutions for commercial and enterprise stakeholders:
- Advisory & Coaching: Guiding and upskilling business teams as they build their own analytical and AI solutions.
- Collaborative Co-Build: Partnering hand-in-hand with business and IT teams to develop solutions together.
- End-to-End Execution: Taking full ownership of complex technical builds from initial hypothesis to MVP handoff.
What You Will Do:
- Direct Project Execution (Hands-On Delivery): When high-complexity, end-to-end AI use cases enter our pipeline without dedicated project management coverage, you step in directly to lead them—managing sprint cadences, unblocking Data Scientists and AI Engineers, aligning stakeholders, and driving the build from kickoff to UAT sign-off.
- Lead Communication Management: Act as the operational drumbeat for the department. You will facilitate the weekly alignment meetings that bring our technical leads together, helping them share learning points, identify cross-project dependencies, clear roadblocks, and surface weekly achievements to leadership.
- Connective Tissue & Technical Reuse: Bridge the gaps between disparate development pods to eliminate duplicate engineering work. By keeping an active pulse on all active builds, you will identify high-quality, reusable assets and work with platform leads to publish them as standardized patterns for the entire organization to leverage.
- Program Governance, VoC & Scale: Across the broader portfolio, you bring predictability and structure to our multi-wave delivery cycle. You will own the master delivery tracker, standardize execution playbooks, and manage our Voice of the Customer (VoC) program—surveying participants, boosting response rates, and turning feedback and retrospectives into immediate process improvements.
- 360-Degree Executive Reporting & Storytelling: Synthesize and report upward to senior executives across every dimension of our program: training and self-service progression, realized business value and ROI, VoC sentiment, and execution cycle times. Additionally, you will help craft compelling narratives and demo videos to showcase our delivered AI use cases across the enterprise.
Core Responsibilities
- Hands-On Management of Complex AI Use Cases: Step in as the dedicated, day-to-day project delivery lead for complex, high-priority Data Science and Generative AI use cases (especially End-to-End builds). Manage timelines, dependencies, technical risks, and daily execution across Data Scientists, AI Engineers, and business partners to ensure on-time MVP delivery.
- Active Communication & Alignment Management: Design, lead, and optimize the department's weekly synchronization cadences (including weekly use case lead syncs and team-wide alignment meetings). Proactively identify cross-project blockers, extract immediate lessons learned, and systematically package weekly achievements and critical hurdles for executive review.
- Technical Asset Reuse & Redundancy Reduction: Act as the connective tissue across all development pods. Review active codebases and delivery architectures to identify redundant development efforts, isolate the highest-performing engineering patterns, and coordinate with platform leads to publish these reusable components (such as specific models, prompt-engineering pipelines, or custom API connectors) for broad platform adoption.
- Program-Wide Delivery Governance & VoC Management: Serve as the operational backbone for the department’s overall multi-wave AI pipeline. Establish predictable delivery cadences, track adoption across our three service models (Coach, Co-Build, End-to-End), and guide partner teams as they mature toward self-service capabilities. Survey program participants, drive initiatives to increase survey response rates, report out Voice of the Customer (VoC) and NPS results, and translate stakeholder feedback into measurable process improvements.
- 360-Degree Upward Executive Reporting: Deliver comprehensive, multi-dimensional upward reporting to senior and executive leadership. Synthesize and present program health through all critical lenses—including partner training and enablement progress, holistic value delivery, VoC sentiment, and end-to-end execution cycle times.
- Use Case Storytelling & Demo Production: Partner with technical pods and business stakeholders to craft high-impact storylines and demo videos around completed AI use cases, bringing our technical capabilities to life for enterprise stakeholders and senior executives.
- Portfolio Value, ROI & FinOps Aggregation: Collaborate with the technical execution pods—who estimate and advise on use-case-level cloud costs and FinOps metrics—to roll up, aggregate, and report holistic program value. Quantify how the overall portfolio is impacting revenue growth, operational efficiency, and customer experience.
- Demand Intake & Stakeholder Alignment: Operate a transparent, structured demand intake process with commercial and enterprise business teams. Ensure use case owners clearly understand where their requests stand, what prerequisites are required, and the next steps to move from intake to active development.
- Playbook & Artifact Standardization: Own and continuously refine the department’s central execution playbooks and templates. Collaborate with technical leads to translate real-world project learnings into step-by-step execution guides, Business Requirement Document (BRD) templates, technical specification guidelines, and cloud onboarding documentation.
- Formalized UAT & Sign-Off Governance: Standardize and oversee User Acceptance Testing (UAT) across AI deliverables. Maintain centralized UAT test planning frameworks, sample test case documents, defect logs, and formal stakeholder sign-off procedures.
Knowledge, Skills, and Abilities
- Dual-Level Execution (Project & Program): Proven ability to zoom in and manage the granular, day-to-day technical execution of a complex AI build, while simultaneously zooming out to govern portfolio-wide processes, playbooks, and KPIs.
- Operational Communication Management: Demonstrated excellence in structuring and facilitating technical coordination meetings that maintain alignment across multiple engineering pods, uncover delivery risks early, and generate clear executive briefings.
- Portfolio-Level Connective Tissue: Outstanding technical pattern-matching skills with the ability to identify redundant workflows across separate project teams and advocate for standardizing and publishing reusable components.
- Executive Reporting & Storytelling: Exceptional communication and presentation skills with the ability to synthesize multi-dimensional metrics (training, value delivery, FinOps, VoC, and cycle times) into crisp executive readouts, as well as the creative knack to script compelling use case narratives and demo videos.
- VoC & Process Engineering: Experience designing and managing stakeholder feedback loops (surveys, NPS/VoC analysis), driving high participation rates, and turning qualitative/quantitative feedback into repeatable playbooks, BRD templates, and UAT frameworks.
- Matrixed Stakeholder Management: Strong influencing skills to align data scientists, AI engineers, enterprise platform architects, and non-technical commercial leaders without relying on direct authority.
- AI & Machine Learning Lifecycle: Solid conceptual understanding of Generative AI architectures (LLMs, RAG, agentic workflows), traditional machine learning, and Operations Research—specifically understanding what it takes to move an AI use case from requirements and cloud onboarding through model development, UAT, and production handoff.
- Agile & Portfolio Tooling: Mastery of Agile/Scrum ceremonies tailored for iterative data science teams, along with hands-on proficiency in enterprise tracking tools such as Planview Agility, Jira, or Azure DevOps (ADO).
- Financial & Value Literacy: Working knowledge of cloud FinOps concepts and business value frameworks, enabling effective collaboration with engineering leads to aggregate and report portfolio-wide cost-to-value metrics.
- Professional Certifications (Highly Preferred): PMP (Project Management Professional), Agile/Scrum certifications (CSM, PMI-ACP, SAFe), or Enterprise Agile Portfolio Management credentials.
Preferred Qualifications
- Education: Master’s degree in Computer Science, Data Science, Operations Research, Business Analytics, or an MBA with a technical/analytical focus.
- Redundancy Reduction & Asset Harvesting: Proven track record of auditing multi-team engineering portfolios to identify, harvest, and publish reusable platform components, reducing overlapping effort and standardizing delivery architectures.
- Enterprise Agile & Tooling: Hands-on experience managing delivery metrics, cycle times, and portfolio health in Planview Agility and Jira/ADO.
- Cloud & FinOps Reporting: Experience working with modern cloud data/AI ecosystems (such as GCP, AWS, or Azure) and partnering with engineering teams to aggregate FinOps cost and ROI metrics for executive consumption.
- Executive Comms & Enablement: Track record of building technical delivery playbooks, running Voice of the Customer (VoC) feedback programs, facilitating cross-team alignment syncs, and producing executive-facing product/use case demos and storylines.
Minimum Education
Bachelor’s degree or equivalency in Product Marketing, Economics, Business, or related field.
Minimum Experience
Five to Seven (5 - 7) years’ work experience in functions focused on product management, market analysis or research, or equivalent.
- At least 2–3 years of total experience in directly executing and managing Data Science, Machine Learning (ML), or Generative AI project lifecycles, including coordinating across data prep, modeling, UAT testing, and deployment.
- Direct, hands-on experience in technical program/project delivery or technical product operations—leading complex software engineering, cloud migration, data engineering, or advanced analytics initiatives from concept to deployment.
- Demonstrated experience managing both individual high-complexity technical builds and broader program-level governance (intake pipelines, VoC survey programs, playbooks, weekly alignment meetings, and executive KPI reporting/storytelling) in a fast-paced enterprise environment.
Business Summary
Under limited supervision, this individual is responsible for: Leading development and execution of product/portfolio strategies and plans, taking into account product life cycle stage and the customer experience. Leading, development and implementation of marketing, sales and all other activities, as needed, to achieve the necessary business outcomes. Independently lead needed market, economic and competitive evaluations that affect product performance. Clearly demonstrated ability to perform fact-based data analysis and interpretation to identify critical business insights. Ability to lead completion of needed advanced data models and analytics. Identifying and prioritizing new features, including market analysis, business case development and driving prioritization. Lead/execute complex new product development initiatives across large, cross-functional work teams. Actively coaches others in less senior positions.
Preferred Qualifications:
Pay Transparency:
Pay: Memphis: $8,896 to $12,010/monthly. Plano and Pittsburgh: $8,452.14 to $11,410/monthly
Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
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