Americas Tax Technology Group - Transition Lead - Senior

Will you shape the future or will the future shape you?

The opportunity

As part of our Americas Tax Technology Group (ATTG) you will be part of a technology organization that develops and maintains innovative solutions for our client-serving Tax professionals. ATTG professionals will partner with our Tax professionals to develop supporting technology such as digital/mobile tools to improve internal operations and advanced capabilities in the areas of data-driven management, workflow, analytics, automation and artificial intelligence that solve today’s challenges and create the future.

The Transition Management Lead role is in the ATTG Production Management pillar. The primary functions of this pillar are to govern approved solutions across enterprise inventories, govern and deploy application releases, provide application support, manage application artifacts through the application lifecycle,

This role leads the planning and oversight needed to transfer solutions into production support and operations, including operational readiness, support documentation and acceptance activities.

Your key responsibilities

• Plan and oversee the transfer of key information required for the support, operation and acceptance of solutions deployed into production, including operational-readiness materials, support documentation and acceptance checklists.
• Set standards for the Transition Management function, including tools, templates, solution documentation and the support escalation model.
• Manage Transition Managers in multiple locations and lead a functional team with responsibility for utilization, assignments, training and performance standards.
• Lead service-transition activities for ATTG infrastructure and application solution programs and projects.
• Ensure service transitions are planned and executed with a high degree of quality and to the agreed schedule, budget and scope.
• Build complex transition plans covering infrastructure and application support models, change management, learning and communication deliverables.
• Coordinate business-readiness planning, including IT deployment, data migration, capability deployment, training, engagement activities and the business activities required to integrate new processes or roles into the business-as-usual environment.
• Lead installation activities and maintain effective information flow to and from operations during program and project delivery.
• Coordinate routine installation and de-installation of hardware and software, monitor installation effectiveness and recommend appropriate changes.
• Analyze, develop, document and implement changes based on requests for change.
• Liaise with business and IT partners on release scheduling and communications regarding progress.
• Work with program and project managers to establish end-to-end project plans and delivery approaches.
• Contribute to business cases and rough-order-of-magnitude estimates for complex programs and projects.
• Promote awareness of transition-planning and support processes and strategy.
• Develop standards that typically include best practices observed from other technology rollouts and help develop solutions faster through repeatable actions or reusable components in new designs.
• Work alongside governance bodies in ATTG to form part of the organization’s overall governance picture.
• Delegate, coach, coordinate and lead coworkers and project team members; provide supervision and direction to team members and staff.
• Set goals, assign work, review performance and conduct career-development discussions for directly supervised personnel.

Skills and attributes for success

• Ability to clearly articulate problems and proposed solutions.
• Proactive approach to identifying issues, presenting solutions and options, and leading issues to resolution where appropriate.
• Ability to prioritize personal and team wellbeing and workloads to best meet organizational objectives.
• Sound judgment to make decisions and recommend an approach based on quality-review results.
• Excellent interpersonal, communication and organizational skills.
• Excellent understanding of customer strategy, services and business processes.
• Ability to work and team effectively with IT Services groups and management personnel on a global, virtual basis.
• Mastery of service-transition methodologies, tools and templates, with demonstrated leadership in improving related IT methods, processes and standards.
• Consistent track record of customer focus built on openness, trust and delivering on promises.
• In-depth experience across packaged and bespoke systems and infrastructure, ideally in an international environment.
• Ability to manage more than one large, complex transition simultaneously.

To qualify for the role, you must have

• A bachelor's degree (computer science, engineering, accounting, finance preferred) or equivalent work experience.
• Master's degree preferred.
• 5+ years of experience.

• Management experience a plus.
• Approved technical certification.
• Ability to clearly articulate both problems and proposed solutions.
• Excellent decision-making skills with the ability to balance conflicting interests in a complex and fast-paced environment.
• Strong analytical, prioritization, and troubleshooting skills.
• Strong leadership skills and experience successfully managing teams.
• Work and communicate internally and with the customer at all levels, including enterprise-governance teams, end-users, and C-suite level stakeholders.
• Experience with transitioning and deploying hybrid cloud solutions.
• Superior written and verbal communication skills, including the ability to communicate fluently in English.
• Demonstrated ability to lead, coach and coordinate coworkers, project team members and staff.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 60% of the time over the course of an engagement, project, or year.

Ideally, you’ll have

• Ability to understand and learn tax law and technology implications at a high level.
• Excellent organizational and project management skills as well as the ability to multitask on various projects in a fast-paced environment.
• Ability to work and team effectively with clients and high-level leadership personnel as well as influence all team members.

What we look for

• We’re interested in people who are ready to become part of a highly engaged, diverse, and dynamic team who can lead complex service transitions with rigor, accountability and a strong customer focus.
• If you are ready to work effectively across business and technology teams, establish repeatable standards, and help ensure that solutions move into production with the readiness, documentation and support required for successful ongoing operation, this role is for you.

Are you ready to shape your future with confidence? Apply today.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job is: 
• • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $63,500 to $118,100
  • Bay Area California offices – $66,300 to $123,000
  • All other offices locations in the US, including Sacramento – $52,900 to $108,300 
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.                                              

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.