Product Manager - Commerce Integrations & AI

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do You'll own the integration and automation layer connecting Docusign's CRM, CPQ, and billing systems—and play a leading role in bringing AI capabilities into the commerce platform. This means defining how AI services are exposed, integrated, and operationalized across commerce applications. You'll also define integration patterns, establish observability standards, and drive complex cross-functional initiatives. These initiatives will raise the quality and reliability of the platforms our business depends on. This role is right for someone who combines strong product instincts with genuine technical depth and wants to own something at the core of how Docusign runs and evolves its business. This position is an individual contributor role reporting to the Director, Applications Product Management - Commerce. Responsibility Own the product vision and roadmap for subscription, billing, and account lifecycle integrations Lead the integration and enablement of AI services within commerce applications—defining how AI capabilities are surfaced, connected, and operationalized across the platform Define integration patterns, API contracts, and admin tooling across internal and third-party platforms Lead end-to-end delivery of cross-functional initiatives—from problem definition and MVP/MVD scoping through launch and iteration Drive observability across commerce and integration platforms: dashboards, SLIs/SLOs, and QBR scorecards Diagnose and resolve complex, multi-system issues; architect process improvements that reduce recurrence and operational toil Collaborate across Product, Engineering, Finance, Sales, and Customer Success, clearly connecting team work to business outcomes Apply a customer-first lens to planning and execution, integrating feedback into team rituals and decisions Model candid, constructive communication—create psychological safety for feedback and challenge assumptions with rigor and respect Use AI tools (e.g., Claude, Gemini, Glean, Copilot) to prototype, document, and optimize team workflows Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of product management experience in subscription and/or commerce domains within SaaS or enterprise software Experience in organizations with complex quote-to-cash or order-to-revenue workflows (e.g., Docusign, Salesforce, Zuora, ServiceNow, Atlassian) Strong fluency with event-driven architectures and modern integration technologies, including middleware/iPaaS platforms (e.g., MuleSoft, Workato, Boomi) and API gateway patterns Demonstrated experience defining and implementing observability practices for distributed systems—dashboards, alerting, SLIs/SLOs Proven track record leading cross-functional initiatives and presenting outcomes to senior leadership Experience building or managing internal admin and operations tooling for support or finance teams Hands-on experience with conversational or agentic AI in an enterprise context—including enabling or integrating AI services into products or platforms, not just using AI tools Proficiency with data pipelines and analytics tools (e.g., Snowflake, Looker, Tableau) to report on and analyze commerce metrics Background in enterprise account lifecycle management: provisioning, entitlements, seat management, and renewal orchestration Familiarity with Agile/Scrum and tooling such as Jira and Confluence Related technical degree (Computer Science, Engineering) or equivalent practical experience Preferred Masters in Business, computer applications or other advanced degrees Experience building assistants, agents, copilots, or AI products that use tools to complete tasks Certification in Lean Six Sigma, Agile and Product Management Excellent written and verbal communication skills, with the ability to create clarity and alignment across senior cross-functional stakeholders Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4