App & AI Business System Analyst – Commerce Applications

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an App & AI Business System Analyst, you'll be the connective tissue between business needs and system capabilities across our quoting, product introduction, and renewals workflows. You'll partner directly with product managers to translate requirements into well-defined system configurations, process improvements, and scalable solutions to CPQ experiences. AI is central to how you'll work—not a supplement to it. You'll use AI tools actively to accelerate analysis, surface patterns across large datasets, identify failure modes, and generate preemptive recommendations. This role suits someone with growing CPQ depth who operates with increasing autonomy and consistently looks for smarter, AI-augmented approaches to complex problems. This position is an individual contributor role reporting to the Director, Applications Product Management - Commerce. Responsibility Partner with product managers across quoting, product & new business model introduction, and renewals to gather requirements, define user stories, and translate business needs into system-level specifications Own business analysis and configuration work in Apttus, Salesforce and other applications documenting workflows, mapping data flows, and ensuring solutions are accurate, scalable, and aligned to business intent Apply AI tools to accelerate end-to-end business analysis—summarizing requirements, generating process documentation, identifying inconsistencies across specs, and surfacing edge cases that manual review would miss Use AI-assisted analysis to detect patterns in quoting errors, order failures, and provisioning exceptions—turning recurring signals into proactive recommendations before they become incidents Analyze quoting processes to identify gaps and improvement opportunities, using AI to model the downstream impact of proposed changes and prioritize fixes based on business risk and frequency Support introduction of new products and business models into quoting and ordering systems—validating that product configurations, pricing rules, and contract structures are implemented correctly and reliably Support renewal workflows by ensuring system configurations accurately reflect subscription terms, amendments, and renewal logic across Apttus, Salesforce and related applications Leverage AI to build and maintain living documentation—process flows, configuration guides, test cases, and requirements artifacts—that stays current as systems evolve Execute and coordinate testing for system changes, using AI tools to generate test case coverage, analyze test results, and flag gaps or regressions efficiently Facilitate alignment discussions across product, engineering, sales operations, and finance—surfacing risks, trade-offs, and dependencies early to keep workstreams on track Bring recurring issue patterns and AI-generated insights to the team proactively, translating signals into practical recommendations that reduce toil and prevent recurrence Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of experience as a business systems analyst, solutions analyst, or similar role in a SaaS or enterprise software environment Hands-on experience with Apttus (Conga CPQ) and Salesforce —configuration, product catalog structure, pricing rules, and contract management Strong understanding of quote-to-cash workflows including quoting, order management, product introduction, and subscription renewals Demonstrated ability to apply AI tools (e.g., Claude, Gemini, Glean) as a core part of your analytical workflow—not just for productivity, but for pattern detection, root cause analysis, preemptive issue identification, and requirements synthesis across complex systems Proven ability to use data and AI-assisted analysis to surface system behavior patterns, identify failure modes early, and generate actionable recommendations before issues escalate Experience supporting cross-functional projects with multiple stakeholders in product, engineering, sales operations, and finance Experience with data and reporting tools (e.g., Salesforce reports, Tableau, Looker, or Snowflake) to validate system behavior and inform decision-making Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence Preferred Ability to translate complex business requirements into clear system specifications, process documentation, and test cases—with AI accelerating both the depth and speed of that work Ability to anticipate downstream impacts of system or process changes and proactively raise risks before they affect delivery Strong communication skills—able to deliver clear, fact-based analysis and constructive feedback to peers and senior partners alike Experience supporting new business model or product launches within a CPQ environment Exposure to Oracle or other subscription billing platforms and how they interface with upstream quoting systems Proficiency in Salesforce or Apttus/Conga Experience building or piloting AI-driven automation within business systems workflows - moving beyond assisted analysis toward automated detection and resolution pipelines Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4