See how candidates think and approach the work this role demands, before the phone screen. We'll build a video challenge from this posting, and you can edit or share it before it goes live.
We’re growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
About the Company:
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the role
You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform.
In this role, you will guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. You will act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to timely resolution with clear ownership and accountability. As the quarterback of the customer experience, you will orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success, and ensure accountability across all stakeholders, especially during critical situations
As a Customer Success Manager, Your impact will be:
What do you need to succeed in this role?
About Claroty
Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com.
Claroty is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms, and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026. Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
Follow us on social media:
#LI-ONSITE
Answer a McCoy challenge. Companies hiring in customer success see your response and reach out when they want to talk.
About 15 minutes to prepare and 5 minutes to record. Unlimited retakes and a teleprompter help you answer. No AI training, and you can delete your response anytime.
This isn't an application to Claroty.
claroty:7D.47Eclaroty|F2.004|2F4EC42F42F45E814AC1A945E814AC5E8This posting hasn't been probed by our closure verifier yet. Stream C runs on a rolling schedule against postings approaching the close-decision threshold.
See how we measure for definitions, or our corrections log for known issues. Found something wrong? Flag a correction.