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Caterpillar is treating the adoption of its autonomous and digital mining tech (MineStar) as a dedicated, staffed change-management problem, with the site's operating model and dealer roles redesigned around the software rather than the software simply being shipped.
Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Readiness & Adoption Specialist owns the site change that converts a MineStar technology deployment into the business case value the customer bought. Working in the regional Customer Value Enablement team within Technology Value Enablement in APD, the role is accountable for the customer, dealer and Caterpillar readiness required upstream of go-live, for the operating change across every workstream the technology touches, and for adoption holding through stabilization. The role reports to the Manager, Customer Readiness & Adoption.
In this role you will help one site or a few sites move to a new operating state: meeting the readiness gates that must be met before go-live, executing the redesign of defined processes, roles and decision rights with the customer and the dealer, and gathering the evidence that adoption is holding at handover. Working under guidance on a defined workstream, you will work to an agreed readiness plan, escalate deviations, and engage customer supervisors, superintendents and operational teams alongside dealer personnel.
What You Will Do
Scope & Impact
What skills will you have:
Customer Focus: Aligns customer needs and satisfaction as primary considerations in the readiness plan, reads the value baseline and target operating state, and explains the gap between current performance and the business case.
Service Excellence: Owns adoption through stabilization rather than closing at go-live, shortens the productivity dip, and uses customer satisfaction insight to drive continuous improvement.
Relationship Management: Builds trust and maintains healthy working relationships with customers, dealers and peers, acts as a dealer advocate for Caterpillar best practice, and influences without formal authority on site.
Consulting: Provides technical and business guidance to customer and dealer teams, raises readiness concerns with the customer, and executes the redesign of defined processes instead of only reporting status and flagging risk.
Effective Communications: Contributes to workshops and readiness reviews, delivers presentations, coaching and training that engage operational audiences, and executes communication plans that move supervisors and operational teams from acceptance to practice.
Problem Solving: Identifies why readiness is failing and helps change the condition that causes it, and develops solutions with guidance under ambiguity by stating assumptions, creating options and escalating deviations early.
Technical Excellence: Understands mining fleet technology and the customer's operation well enough to support how the work must adapt, not only how the deployment runs, and works with Workforce Capability so people reach business-case standard rather than minimum competence.
Data Gathering & Analysis: Grounds site assessments and change enablement plans in operational reality and data, and quantifies friction, tooling gaps and readiness and adoption evidence for the global excellence teams.
Top Candidates will also have:
Additional information:
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.
Relocation is available for this position.Visa Sponsorship is not available for this position.
Posting Dates:
November 5, 2026 - November 19, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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