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A large healthcare company is standing up dedicated support, diagnostics and validation capacity for enterprise AI assistants like Microsoft 365 Copilot, suggesting AI productivity tools are moving from pilot to a managed, security-governed production function inside a regulated industry.
Company Overview
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management.
Backed by nearly 100 years of experience, with more than 48,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500, America's Most Innovative Companies #51, 11 Best GCCs to work for in India, Fortune Sector Leaders: Health Care #5, with a $254 billion. of revenue in FY26.
About Cardinal Health International India (CHII)
This role is part of the Information Security function for Cardinal Health International India Pvt Ltd (CHII).
Cardinal Health International India (CHII) is part of the Cardinal Heath Global Technology and Business Services (GTBS) team. CHII leverages technology to offer scalable and healthcare solutions to enhance efficiency and improve quality of care across the value chain.
Our vision is to build a world class capability center that is an intersection of tech-innovation and learning, empowering our people to build solutions which will solve healthcare’s most complex challenges.
Position Summary
Provides advanced technical support, diagnostics, validation, and consulting for Microsoft 365 Copilot, Copilot Chat, enterprise search, Microsoft Graph-grounded experiences, and approved productivity AI integrations. The role operates below the architecture layer and focuses on product expertise, troubleshooting, supportability, pilots, repeatable diagnostic methods, and the development of approved skills and lightweight agents that improve the internal operations of AI Productivity & Collaboration Services.
Strategic Purpose
Make AI work reliably in Cardinal Health's productivity environment, and apply approved AI capabilities to improve the team's own service delivery. This role becomes a deep Microsoft Copilot product specialist and a succession feeder for broader platform architecture, while developing bounded, supportable skills and agents for internal team operations without duplicating the enterprise agent-development mandate of Enterprise Automation.
Primary Responsibilities
Key Accountabilities and Expected Outcomes
Required Technical and Professional Competencies
Preferred Qualifications and Experience
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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