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Bristol-Myers Squibb is restructuring its pharmaceutical field sales force around an AI-first model, where AI handles most of the former manual CRM work and a product owner is tasked with owning the automation roadmap, signaling that pharma commercial operations are being rebuilt around AI rather than bolted onto legacy processes.
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.
We are rewiring how our field force works with technology: an AI-first model in which AI absorbs most of the former manual work and humans focus on decisions, quality and impact. We are seeking a hands-on Field Tech Product Owner who treats CRM as a product, not a ticket queue. This person owns the IT / Technology vision, roadmap and the "operating system" behind field-facing CRM capabilities in Germany, and will work closely with the CEE System Owner (e.g. CRM, CSCOR, AI/ Sophia etc.)
The Field Tech Product Owner will define how the technology landscape evolves, where automation can replace traditional delivery processes, and how AI can be safely embedded across the technology lifecycle.
You will work at the intersection of CEE, Commercial IT, Commercialization AI Strategy & Analytics (CASA) and external delivery partners to turn local business priorities into shipped capabilities, fast, grounded and compliant with global standards.
#LI-Hybrid
We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.
How We Work
Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.
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