Solutions Engineer

<div class="content-intro"><p><strong>Who we are:</strong></p>
<p>BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.</p>
<p>We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: </p>
<ul>
<li>BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security</li>
<li>BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards</li>
<li>Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies</li>
<li>CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)</li>
<li>DUNS 100 Best Tech Companies to Work for</li>
<li>Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards</li>
<li>2024 Inc. 5000 list for the 4th consecutive year!</li>
<li>Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity</li>
</ul>
<p>At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.</p></div><h3><strong>Solutions Engineer</strong></h3>
<p><strong>Who we're looking for:</strong></p>
<p>We're looking for a technical, customer-facing engineer to join our Sales & Solutions Engineering team — the technical backbone of our sales process and the hands-on force behind successful implementations, from the first technical conversation through steady-state deployment. This role blends deal-cycle technical ownership with post-sales implementation and support: you'll be judged on deal outcomes alongside your Account Executive, and on how smoothly customers land and run on BigID afterward. This isn't a "talk about the product" role — you'll personally build, configure, troubleshoot, and improve BigID in customer environments, both during the sales cycle and long after close.</p>
<p><strong>What you'll do:</strong></p>
<h3><strong>Pre-sales / deal cycle</strong></h3>
<ul>
<li>Partner directly with Account Executives across the full sales cycle: discovery, qualification, and technical strategy for each opportunity</li>
<li>Deliver tailored product demos to technical and executive stakeholders, adapting on the fly to what the prospect actually cares about</li>
<li>Design, build, and run hands-on POCs/POVs in prospect environments: real data, real integrations, real results, not slideware</li>
<li>Own responses to RFPs/RFIs and security/technical questionnaires</li>
<li>Handle technical objections and competitive positioning in real time, in front of the customer</li>
</ul>
<h3><strong>Post-sales implementation & ongoing delivery</strong></h3>
<ul>
<li>Lead hands-on technical implementation for new deployments — you're the one in the environment doing the setup, not just handing over documentation</li>
<li>Own environment provisioning, integration configuration, and data source connections for new customers</li>
<li>Validate deployments against what was promised during the sales cycle, so what was sold is what gets delivered</li>
<li>Be the technical face of the customer's first weeks with BigID — the point where trust either solidifies or breaks</li>
<li>Smoothly transition stabilized accounts to ongoing Customer Success/Support, with clean documentation of what was built and why</li>
</ul>
<h3><strong>Support, troubleshooting & product improvement</strong></h3>
<ul>
<li>Troubleshoot complex software modules based on written and verbal issue reports from technical support, sales, account managers, and customers directly</li>
<li>Own internal and external customer calls, providing technical insight into reported issues and delivering fixes or workarounds to resolve field problems</li>
<li>Design and configure integrations with customer systems (APIs, authentication protocols, data pipelines) throughout the customer lifecycle, not just at kickoff</li>
<li>Develop and modify modules to implement workarounds for issues or as professional services enhancements</li>
<li>Write and maintain scripts/tools to automate repetitive implementation, deployment, or diagnostic tasks</li>
<li>Play a key role in feature design activities, developing deep expertise in product functionality, and partner with QA and development teams to recommend and validate resolutions</li>
<li>Contribute to technical support training, including compiling materials and delivering sessions to other tiers</li>
</ul>
<p> </p>
<p><strong>What you'll bring:</strong></p>
<ul>
<li>Strong troubleshooting skills and a methodical, structured approach to problem-solving</li>
<li>Hands-on experience leading or supporting technical implementations/deployments, not just post-deployment support</li>
<li>Prior experience working directly with customers, including on-site visits</li>
<li>Excellent written and verbal communication skills, with strong teamwork abilities and the ability to manage multiple high-priority issues at once</li>
<li>Demonstrated experience writing production code in Python and Java</li>
<li>Experience with databases, particularly MongoDB</li>
<li>Working knowledge of networking protocols and technologies (HTTP, SSL, TCP/IP, DNS, network components)</li>
<li>Experience with REST APIs and integration development (authentication flows such as OAuth/SAML, webhooks, data mapping)</li>
<li>Experience with Kubernetes and other container orchestration technologies</li>
<li>Familiarity with cloud platforms (AWS, Azure, or GCP) and basic infrastructure concepts</li>
<li>Hands-on experience with Linux environments, including installation, network configuration, and bash/shell scripting</li>
<li>Experience with CI/CD pipelines and version control (Git) in a commercial development environment</li>
<li>Experience in a commercial development environment, with familiarity with formal QA processes, development best practices, scheduling, defect tracking, and build environments</li>
<li>IT experience in large organizations — a plus</li>
</ul><div class="content-conclusion"><p>We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us <a href="https://www.linkedin.com/company/bigid/life/1ebcf6b2-34ec-4fda-b860-8390551a5f57/?viewAsMember=true">here</a>.</p>
<p><strong><a href="https://bigid.com/job-candidate-privacy-notice/" target="_blank">Job Candidate Privacy Notice</a></strong></p>
<p><strong>Must be able to exercise independent judgment with little or no oversight.</strong></p>
<p><strong>BigID is an E-Verify Participant.</strong></p></div>