Senior Customer Marketing Manager

What You'll Do Avalara is seeking a Senior Customer Marketing Manager to build and execute product-centric demand programs for our Enterprise segment — companies with $500M+ in annual revenue running complex, multi-entity tax environments.  Reporting to the Director, Revenue Marketing, this role owns the post-sale marketing motion for our highest-value accounts, converting product usage data, ERP signals, and account health into qualified pipeline for cross-sell, upsell, and renewal.   Enterprise customers represent approximately 30% of Avalara's customer base — making the expansion and retention of this segment a top company priority. You will operate within our Account-Based Experience (ABX) model, partnering with Customer Account Managers (CAMs), Customer Success, Renewals, and Sales to turn whitespace analysis and compliance complexity into targeted product demand. This role focuses on multi-product penetration — moving enterprise accounts from a single product toward the full Avalara compliance platform and beyond.   This is a high-impact, cross-functional role that requires a strong product-and-customer mindset, comfort working in a named-account model, and the ability to translate ERP usage signals, health scores, and regulatory triggers into demand programs that expand revenue per account and drive toward our targets.  This is a remote position in the United States. #LI-Remote What Your Responsibilities Will Be Campaign Strategy   Plan product-centric demand campaigns by lifecycle stage and product whitespace — onboarding, adoption, cross-sell, upsell, and renewal — aligned to the profiles of $500M+ enterprise accounts managing multi-entity, multi-jurisdiction tax obligations   Identify which Avalara product or module to put in front of each account next, using ERP connector data, usage signals, health scores, and whitespace analysis to close adoption gaps and surface expansion opportunity (e.g., ECM Premium, E-Invoicing & Live Reporting, Tax Research, Use Tax, Property Tax, Business Licenses)   Align campaign priorities to enterprise buying triggers — ERP transformations, M&A activity, geographic expansion, and regulatory change    Partner with Product Marketing, Customer Success, and Renewals to prioritize at-risk and expansion-ready named accounts using health score, NPS, and contract milestone data   Campaign Execution   Own full execution of product-led demand campaigns targeting named enterprise accounts, ensuring timely launch, QA, and readiness with minimal oversight   Manage always-on nurture programs (ERP onboarding, product adoption, renewal reminders) alongside targeted, product-specific cross-sell and upsell campaigns mapped to attach and multi-product expansion goals   Coordinate closely with Product Marketing and Content to ensure campaign messaging connects each product's capabilities to enterprise outcomes: audit risk reduction, multi-entity compliance governance, ERP cost of ownership, and productivity for tax teams   Support the enterprise ABX tiered model — from 1:1 strategic programs for top accounts to 1:many scaled programs across the broader named account base — ensuring each tier receives the right level of personalization and product relevance   Channel Strategy   Refine the enterprise channel mix — including email, in-product, executive roundtables, customer advisory board (CAB) touchpoints, peer review sites (G2, TrustRadius), and community platforms    Coordinate with enterprise CAMs and field marketing to align activation timing with renewal cycles, ERP transformation timelines, and product expansion opportunities   Evaluate enterprise-specific channels such as customer advisory groups, executive briefing programs, and partner-ecosystem events for their ability to surface demand and deepen product engagement among key personas   Channel Execution   Own channel execution prep across campaigns, ensuring named-account targeting, product-specific content, and communication sequencing are deployment-ready and consistent with account ownership and status   Manage customer reference, case study, and testimonial workflows that highlight enterprise-grade outcomes — audit readiness, multi-entity control, ERP integration ROI — from identification through publication   Ensure outreach is coordinated with CAMs and CSMs to prevent conflicting or duplicate communication to high-value named accounts   Customer Advocacy & Voice of Customer   Build and manage an enterprise reference and advocacy program — including case studies, peer reviews, executive testimonials, and speaking opportunities Use NPS, CSAT, and enterprise customer feedback to shape campaign content, identify advocacy candidates, and flag accounts ready for product expansion or willing to serve as references in competitive displacement situations   Support the Enterprise Customer Advisory Board and other executive engagement programs that deepen product adoption and position Avalara as a strategic compliance infrastructure partner — not just a point solution   AI-Based Technology Skills   Work across Gainsight, Salesforce, Marketo, and Power BI to manage enterprise demand campaigns and track product usage, account health, and renewal risk at the named-account level   Apply AI for account-level content personalization, ERP-signal-based segmentation, product-fit scoring, and campaign optimization across the enterprise base   Partner with Marketing Ops to ensure tools are configured to support product-led demand generation, named-account workflows, and enterprise lifecycle needs — including integration with the 6sense intent data driving the enterprise ABX model   Stakeholder Alignment   Own peer-level working relationships with CAMs, Customer Success Managers, Enterprise AEs, Product Marketing, and Renewals   Represent the voice of the enterprise customer and product usage data in campaign planning, enterprise POD cadences, and cross-functional GTM discussions   Serve as the marketing voice in the enterprise POD model, ensuring marketing programs are synchronized with sales coverage, account health priorities, and product adoption goals   Key Metrics & KPIs   Retention and renewal rate influenced by marketing programs   Expansion pipeline (cross-sell/upsell) sourced or influenced by product-centric demand campaigns   Volume and usage of advocacy assets (case studies, references, reviews) in sales cycles   Engagement and product adoption metrics from demand campaigns   NPS/CSAT trends tied to customer marketing touchpoint   What You’ll Need To Be Successful Qualifications   4–6 years of experience in customer marketing, demand generation, or product marketing within a B2B SaaS organization (serving enterprise or strategic accounts is a plus!)  Proven experience building product-centric demand programs that support onboarding, adoption, cross-sell, upsell, and retention within a named-account or ABX model   Familiarity with enterprise ERP ecosystems and the buying triggers, stakeholder maps, and compliance complexity they create is a strong plus   Experience managing customer reference or advocacy programs featuring enterprise-caliber logos, including executive testimonials, case studies, and peer review programs   Proficiency with Gainsight, Salesforce, Marketo, Power BI, and advocacy or intent-data platforms (e.g., 6sense, G2, TrustRadius)   AI fluency to scale personalization, account-level segmentation, and campaign optimization across a complex named-account base   Strong cross-functional collaboration skills — particularly with CAMs, Customer Success, Product Marketing, and Renewals — in a matrixed, POD-based go-to-market environment   Comfortable operating with minimal oversight in a fast-paced environment and able to balance always-on programs with targeted ABX execution at scale   Pay Range Details The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado $111,300-$178,100 (annually)  Washington $111,300-$196,700 (annually)  California $111,300-$215,400(annually)  NYC $134,600-$215,400 (annually)  The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role. Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We’ll Take Care Of You Total Rewards  In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.  Health & Wellness   Benefits vary by location but generally include private medical, life, and disability insurance.  Inclusive culture and diversit y  Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.  What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.