Customer Success Manager - Forma Construction

Job Requisition ID #

26WD95594

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the   Senior   Manager of   Forma   Customer Success, you will build lasting and meaningful relationships with some of the largest AECO   organisations   in   the   United Kingdom and Ireland. You will develop and manage   high quality   Customer Success Plan s with your portfolio of customers. Also,   you will   partner with   Autodesk   Sales   teams   to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk   Forma   P latform and document value delivered.

Responsibilities

Be accountable for the relationship health of a selected portfolio of accounts

Develop   and manage high quality   Customer Success Plans,   documenting and evidencing the   value delivered   to our customers

Improve   Forma   Adoption within these accounts by solving customer challenges with our technology , t hereby increasing Monthly Active Users, Projects and functionality in use

Mitigate any churn risk and guide expansion discussions

Be an expert in our Autodesk   Forma   Platform, in current functionality and roadmap

Minimum Qualifications   and requirements

3+   years experience   in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

High proficiency in the configuration and administration of Autodesk Forma

In-depth knowledge of the construction industry and   relevant   processes

Familiar with the Construction Technology Ecosystem

Experience communicating the value of technology and its features to customers   and users

Proficient in problem solving

Ability to travel when required

Experience in building face-to-face relationships with   multiple stakeholder groups on given projects.

About You

You are passionate about   digitisation   and progress in the construction industry

You are comfortable proposing and building processes that will allow our   organisation   to grow, and collaborate with numerous team members, both internally and externally on site or in the board room

You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and   realise   return on investment

Day to day you must be e xcited by technology and happy to get into the product detail

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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