Senior Customer Solutions Engineer, Edge AI

<div class="content-intro"><p><strong>About the Company</strong></p>
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<p><span data-contrast="none">Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. </span></p>
<p>With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.</p>
<p><span data-contrast="none">Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
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<p> </p></div><h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Role Overview</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":480,"335559739":0}"> </span></h3>
<p><span data-contrast="none">The Senior Customer Solutions Engineer, Edge AI owns the post-deployment technical success of Armada’s Atlas customers across North America. It is a hands-on technical role centered on platform adoption and optimization: driving deep adoption of Atlas capabilities — monitoring, lifecycle management, governance, and automation — co-creating enterprise integrations through Atlas webhooks and APIs, and helping large customers structure and manage high asset counts so the platform scales with them.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">Atlas is a SaaS platform and onboarding is largely self-service; Armada’s support and delivery teams assist, but customers typically stand up much of it themselves. Deployment is deliberately simple, though an initial onboarding and deployment plan supports larger roll-outs and gets these customers on the right structure from the outset. The real work, however — and where this role spends its time — is everything after go-live: turning initial usage into mature, healthy, deeply embedded operations.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">As the post-sale counterpart to the Customer Engineer (Sales Engineer), the Customer Solutions Engineer takes technical context at hand-off and owns durable post-sale adoption and technical success. The goal is measurable value realization — moving each customer up the adoption maturity ladder while keeping the account healthy — with the Joint Success Plan (JSP) as the framework to get there. This role reports into the Sr. Manager, Customer Solutions Engineering (Atlas), Americas, and success is measured by adoption depth, operational maturity and health, retention, and expansion.</span><span data-ccp-props="{}"> <br><br></span></p>
<h3><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Responsibilities</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":480,"335559739":0}"> </span></h3>
<p><strong><span data-contrast="none">Technical account ownership and customer success</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="73" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Serve as the primary technical point of contact (L1) for assigned Atlas accounts</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="74" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Own the short- and long-term technical success and health of assigned accounts</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="75" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Build trusted, durable relationships with customer engineering, IT, platform, and operations teams</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="76" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="77" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Serve as the primary technical escalation contact and drive issues to resolution</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="78" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Collaborate with AEs to co-deliver QBRs and technical governance reviews</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Atlas platform adoption and optimization</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="79" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="80" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Help customers integrate Atlas into existing workflows, tooling, and operational processes</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="81" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Identify</span><span data-ccp-parastyle="List Bullet"> usage gaps and friction, and guide customers from </span><span data-ccp-parastyle="List Bullet">initial</span><span data-ccp-parastyle="List Bullet"> usage into advanced, production-grade operating patterns</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="82" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Identify</span><span data-ccp-parastyle="List Bullet"> applications to integrate into Marketplace and drive that integration</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="83" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Co-create enterprise integrations with customers using Atlas webhooks and APIs to connect Atlas into their existing systems and automation</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="84" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Support customers to self-onboard assets such as SD-WAN, drones, and cameras</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="85" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Help large customers manage high asset counts by co-creating account structures, groups, and hierarchies that give the right users the right assets while restricting unneeded visibility and access</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="86" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Train </span><span data-ccp-parastyle="List Bullet">new users</span><span data-ccp-parastyle="List Bullet"> and share asset-management best practices</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Time-to-value and ongoing value realization</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="87" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Accelerate time-to-value by prioritizing high-impact Atlas use cases</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="88" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Move customers up the adoption maturity ladder — from activating, to </span><span data-ccp-parastyle="List Bullet">established</span><span data-ccp-parastyle="List Bullet">, to expanding — while keeping the account healthy</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="89" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Track, quantify, and communicate realized value through structured reviews and health checks</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="90" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Build and continuously drive Joint Success Plans (JSPs) as the framework for value delivery, aligning Atlas capabilities to customer </span><span data-ccp-parastyle="List Bullet">objectives</span><span data-ccp-parastyle="List Bullet">, KPIs, and success criteria</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="91" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Use the JSP as the system of record for priorities, milestones, and risks, reviewing it regularly with customer and Armada stakeholders to inform adoption strategy and expansion planning</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="92" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Surface risks, dependencies, and blockers early and drive resolution with clear ownership</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Expansion and growth support</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="93" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Surface and qualify commercial expansion signals that </span><span data-ccp-parastyle="List Bullet">emerge</span><span data-ccp-parastyle="List Bullet"> as adoption deepens — </span><span data-ccp-parastyle="List Bullet">additional</span><span data-ccp-parastyle="List Bullet"> users or departments, environments, sites, or new needs such as edge compute — and hand them to the Customer Engineer and AE with the technical context to pursue them</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="94" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Partner with the Customer Engineer, Sales, and Customer Success leadership on expansion planning, grounded in the Joint Success Plan</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="95" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Provide technical validation and guidance for Atlas-driven growth, without owning the commercial motion</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Field leadership and mentorship</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="96" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Act as a technical leader for North American Atlas accounts, modeling strong adoption and engagement practices</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="97" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Mentor (junior) Customer Solutions Engineers and delivery engineers as the region and Atlas customer base scales</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="98" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Contribute to adoption playbooks, success-plan templates, and repeatable best practices for Atlas environments</span></span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Operational excellence and reliability</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="99" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="List Bullet">Mo