Senior Customer Solutions Engineer, AI Factory, ANZ

<div class="content-intro"><p><strong>About the Company</strong></p>
<div class="x_x_Paragraph x_x_SCXW198602660 x_x_BCX0">
<p><span data-contrast="none">Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. </span></p>
<p>With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.</p>
<p><span data-contrast="none">Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
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<p> </p></div><h3><strong><span data-contrast="none">About Armada</span></strong><span data-ccp-props="{"335559739":30}"> </span></h3>
<p><span data-contrast="none">Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon </span><span data-contrast="none">rugged, </span><span data-contrast="none">containerized and modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, and Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI and other HPC workloads securely and efficiently across highly regulated and mission-critical environments.</span> <span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">ANZ is a core growth region for Armada, spanning large enterprises, public sector customers, and infrastructure-heavy industries. Leviathan is Armada’s purpose-built AI Factory. A high-density GPU compute platform designed for neocloud operators, sovereign AI programs, and enterprises building or expanding large-scale AI infrastructure capacity. Customers in this space require a senior technical partner who understands the economics, operations, and architecture of GPU-dense environments and can drive successful long-term outcomes at scale.</span><span data-ccp-props="{"335559739":30}"> <br><br></span></p>
<h3><strong><span data-contrast="none">Role Overview</span></strong><span data-ccp-props="{"335559739":30}"> </span></h3>
<p><span data-contrast="none">The Senior Customer Solutions Engineer, AI Infrastructure for ANZ is a senior technical role responsible for driving successful deployment and long-term adoption of Armada’s Leviathan AI Factory platform. This role is built for operators who understand GPU infrastructure </span><span data-contrast="none">at </span><span data-contrast="none">in </span><span data-contrast="none">depth, from physical deployment and power and cooling constraints to AI workload offtake, colocation agreements, and sovereign AI program requirements.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">This role serves customers in neocloud operations, hyperscale AI infrastructure, colocation, and sovereign AI environments. Segments where GPU availability, infrastructure density, operational reliability, and commercial offtake structures are the defining decision factors. The Senior CSE owns the full technical relationship: from initial solution design and facility readiness through cluster commissioning, workload onboarding, and ongoing capacity expansion.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">This role reports into the VP Global Customer Success & Delivery. Success is measured by Leviathan deployment velocity, GPU cluster utilization, capacity expansion, and the depth of technical partnership with AI infrastructure operators across ANZ.</span><span data-ccp-props="{"335559739":30}"> </span></p>
<p><span data-ccp-props="{"335559739":30}"> </span></p>
<h3><strong><span data-contrast="none">Key Responsibilities</span></strong><span data-ccp-props="{"335559739":30}"> </span></h3>
<p><strong><span data-contrast="none">Leviathan AI Factory deployment and commissioning</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Lead end-to-end AI workload activation on Armada's Leviathan AI Factory platform, driving GPU cluster onboarding, workload configuration, and production readiness from initial capacity commitment through sustained offtake utilization</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Own infrastructure commissioning across GPU compute, high-speed networking (InfiniBand, RoCE), NVMe storage, and out-of-band management layers</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Make real-time technical decisions across hardware, firmware, networking, and orchestration layers during deployment and early operations</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Partner with customers and facility operators to validate power, cooling, and physical infrastructure requirements ahead of Leviathan deployments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Conduct facility readiness assessments and pre-deployment site surveys to surface risk and ensure frictionless cluster commissioning</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Technical account ownership and customer success</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Serve as the primary technical point of contact for assigned AI infrastructure accounts post go-live</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Own the technical success plan, GPU utilization milestones, and operational maturity roadmap for each customer</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Build trusted, long-term relationships with infrastructure operators, ML platform engineers, procurement leads, and executive stakeholders</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Lead technical governance discussions, capacity planning reviews, and platform optimization conversations; collaborate with AEs to deliver QBRs</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Act as the primary technical escalation contact during incidents or performance issues</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Joint Success Plan ownership</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Align deployment milestones, GPU utilization targets, and capacity expansion to customer business objectives and offtake commitments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Regularly review progress against success plans with customer stakeholders and Armada leadership</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Ensure JSPs inform deployment sequencing, cluster expansion strategy, roadmap discussions, and commercial offtake planning</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Surface risks, dependencies, and blockers early and drive resolution with clear ownership</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Capacity expansion and AI infrastructure offtake</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">Accelerate time-to-value by driving rapid GPU cluster commissioning and workload onboarding, from initial bring-up through sustained production utilization</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Drive Leviathan capacity expansion across additional clusters, racks, and facilities as customer AI workload demand grows</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Identify and pursue expansion opportunities including additional Leviathan deployments, Bridge GPUaaS offtake, and Atlas-managed multi-site configurations</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Collaborate with customers on AI infrastructure offtake planning, helping translate training, inference, and HPC workload requirements into infrastructure capacity decisions</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Operational excellence and reliability</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="none">Ensure customer GPU environments remain stable, performant, and production-ready at scale</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="none">Proactively identify scaling risks, thermal constraints, networking bottlenecks, and GPU utilization gaps</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="none">Coordinate with Product, Engineering, and Support teams to resolve issues efficiently and feed learnings back into platform development</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Data residency, security, and regulatory execution</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="none">Operate confidently within ANZ data residency, sovereignty, and security requirements relevant to AI infrastructure deployments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="none">Support customer security reviews, audits, and governance processes in regulated and sovereign AI environments</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="none">Balance global delivery standards with regional regulatory requirements, including export controls and data localization obligations</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Calibri" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="none">Maintain disciplined access control, documentation, and operational hygiene across customer environments</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Field leadership and mentorship</span></