Network Administrator - L2 Support

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!
Our mission is simple: End Cyber Risk. We’re looking for a / an IT Infrastructure Adminstrator to be part of making this/that happen

Position Overview and Objective

The IT Infrastructure Administrator is responsible for the day-to-day administration, support, security, and continuous improvement of enterprise network and office technology infrastructure. This role supports corporate offices, core network services, connectivity, and related infrastructure systems across global locations, and partners closely with internal IT   and   Enterprise Security T eams to deliver reliable, secure, and scalable services.

Responsibilities

As a Network Administrator at ARCTIC WOLF, you will:
Administer and support corporate network infrastructure through both hands-on and remote operations

Triage, respond to, and manage incidents and service requests including those related to IT infrastructure, cloud systems, and global network connectivity

Configure and support   network infrastructure including UPS systems, wireless access points, firewalls and switches

Participate in an on-call rotation supporting network infrastructure and global offices outside standard North America business hours

Maintain and support network operations across global office and infrastructure locations

Plan, implement, and support infrastructure projects for IT and other internal teams, including firewall upgrades, device trust initiatives, network monitoring improvements, hardware and software deployments, and office buildouts

Document   and diagram   n etwork s   and   s ystems ,   configurations,   and changes

Monitor network security, capacity, and stability, and respond to alerts

Collaborate virtually and in person with team members across North America and other global regions

Provide occasional support for office collaboration and workplace technology, including Zoom Rooms, digital signage, room schedulers, and intercom systems

Adapt to changing business priorities, technologies, and operational requirements

Participate in ongoing training and professional development relevant to the role

Provide escalation support to the IT helpdesk for infrastructure-related issues

Experience and Requirements:

We’re looking for someone with experience in:

General networking, security, and infrastructure fundamentals  ( Security+ and N etwork+ or equivalent experience )  
Experience configuring firewall rules and switch ports on enterprise network hardware  such as  Cisco, Palo Alto and Juniper  
Experience planning, configuring, i nstalling,  maintaining ,  and troubleshooting enterprise IT network systems  
Ability to align infrastructure solutions to business and user requirements, including Wi-Fi, cellular and VPN connectivity, authentication protocols, compliance needs, and enterprise application integration  
Familiarity with DevOps practices and Agile ways of working

Key Competencies

Strong troubleshooting and root cause analysis skills  
Clear written and verbal communication  
Ability to manage competing priorities in an operational environment  
Strong documentation discipline and attention to detail  
Collaborative mindset with distributed technical teams  
Ownership, accountability, and follow-through  
Adaptability in a fast-changing environment  
Self-motivated, with keen attention to detail and sound judgment

Minimum Qualifications

2- 5 years of experience as a Network Administrator, Network Engineer, Infrastructure Administrator, or similar role

Hands-on experience with enterprise switches, firewalls, wireless infrastructure, and network troubleshooting

Experience with incident response, operational support, and service request management

Working knowledge of network security fundamentals, VPNs, authentication, DNS, and DHCP

Experience with Linux administration and scripting or automation workflows

Strong written and verbal communication skills

Ability to document systems, procedures, and network changes clearly

Preferred Qualifications

Experience with Juniper switching/wireless and Palo Alto firewalls  
Experience with SASE or cloud-based security platforms  
Experience managing BIND or other DNS servers  
Experience with  KEA  DHCP and IP Address Management  tools  
Exposure to highly available cloud infrastructure design across multiple regions  
Experience using  IT  Service Management tools  such as ServiceNow  
Experience  working with Ansible and Terraform automation tools  
Exposure to software development best practices, including GitHub Actions, peer code reviews, and version-controlled workflows  
Exposure to Agile/Scrum ways of working  
Bachelor’s degree in Computer Science , Information Technology, or related field  
Relevant certifications such as Network+, Security+, JNCIA, or equivalent experience

Environment and Physical Demands

This role is primarily onsite at the assigned office location, with limited flexibility for remote work based on business needs  
Participate in an on-call schedule to respond to incidents and alerts that may be outside of normal business hours  
This role requires collaboration with teams across North America and other global regions and may require schedule flexibility to support business needs, maintenance activities, and participation in an on-call rotation.  
Normal work hours are expected to fall between 10am - 8:30pm local time and expected to align with business needs  
Work is primarily sedentary in nature and can be executed  in  sitting or standing positions in an office environment  
Requires the ability to use a keyboard, communicate verbally, and work with device screens requiring visual acuity  
If located in a company office, often requires the mobility to physically navigate the space  
When business travel is required, requires mobility sufficient to use public or private transportation and navigate essential locations  
May include moving or lifting of  50  pounds or less ( e .g.  n etwork switches,  batteries, servers, and storage appliances )

Travel Requirements  
Ability to travel domestically and internationally as required

Typically   up to 10% travel

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .   
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:  
Equity for all employees 
Flexible annual leave, paid holidays and volunteer days 
Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. 
Fertility support and paid parental leave 
Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.  View our Hiring Page to learn more about our application process.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
Background checks are required for this position.  
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.