Startups GTM Ops Lead

AWS is seeking a Startups Go-To-Market Operations (GTM Ops) Lead to join our Global Startups GTM Ops team. The team is responsible for maintaining awareness of global trends in technology, startups, and venture capital, and leveraging AI-powered analytics to transform this intelligence into actionable guidance for the Startup business, all within an environment of rapid growth and increasing complexity.

As a trusted advisor to the Startup leadership team, the Startups GTM Ops Lead will leverage AI tools and advanced analytics to surface strategic insights and recommendations from large-scale data across sales coverage, customer segmentation, and competitive dynamics. This role will use AI to accelerate time-sensitive executive responses, automate data analyses, and draw insights that inform leadership decisions at speed. Additionally, they will oversee strategic, cross-functional initiatives including go-to-market motions, organizational design, incentive compensation modeling, and resource deployment. They will apply AI and automation to drive operational planning processes, identify patterns in market signals, and continuously improve the efficiency of how the team operates.

Key job responsibilities
The successful candidate must have strong sales operations experience, with a deep understanding of the startup ecosystem and lifecycle stages. They must be willing to work directly with sales teams, leveraging AI tools, advanced analytics, and large datasets to surface insights and drive decision-making, while exhibiting high degrees of ownership and accountability. This is a hands-on position: the ideal candidate must be willing to "roll up their sleeves" and use AI to accelerate analysis, automate repetitive workflows, and deliver results faster.

Strong written and verbal communication skills are essential, including experience presenting data-driven recommendations to senior management. The role requires exceptional business judgment and the ability to anticipate and address potential challenges proactively, using AI-powered signals and predictive analytics where applicable.

The ideal candidate must operate effectively in ambiguous environments, demonstrate success in managing multiple concurrent projects, and drive them to completion. They should have a bias toward automation: identifying opportunities to apply AI and tooling to improve operational efficiency across the team. As this role influences team members worldwide, strong collaboration skills and the ability to influence without authority while working autonomously are crucial. They must work effectively with diverse stakeholders including sales, operations, business development, technical, marketing, partner, finance, HR, and legal. Experience managing complex global programs supporting sales functions in large, multinational technology organizations is essential.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze large sets of data
- Experience with GenAI tools, AI agent development, or AI-powered automation platforms, and track record of driving AI adoption or digital transformation initiatives within a sales or operations environment
- Demonstrated experience in strategic analysis, translating data into actionable business recommendations, and presenting to senior leadership

Preferred Qualifications
- Experience working within a high-growth, technology company
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- Strong understanding of Amazon's operational model and mechanisms
- Demonstrated experience in strategic analysis, translating data into actionable business recommendations, and presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, San Francisco - 96,900.00 - 169,500.00 USD annually
USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually