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Key details
Job Description
Your future team
Our Claims team is dedicated to delivering exceptional customer outcomes while protecting AIG's financial and reputational interests. Working across a broad range of Property & Casualty claims, the team handles complex and high-severity matters, ensuring fair, timely, and compliant claim resolutions through strong technical expertise and stakeholder collaboration.
Your contribution at AIG
As a Complex Claim Adjuster, you will serve as a technical claims expert responsible for managing complex Property & Casualty claims, including litigated matters and customer complaints. You will play a key role in driving quality claim outcomes, providing technical guidance to colleagues, collaborating with internal and external stakeholders, and supporting operational excellence across the claims function.
How you will create an impact
Manage complex Property & Casualty claims, including complaints and litigated cases, ensuring timely and compliant claim resolution.
Provide technical expertise and guidance on complex claims to colleagues and business stakeholders.
Maintain claims quality through claim reviews, sound reserving practices, and adherence to regulatory and internal standards.
Drive process and workflow improvements to enhance operational efficiency and customer experience.
Partner with internal stakeholders to resolve complex claims issues and support business objectives.
Manage claim costs through effective reserving, settlement, and expense control.
Oversee external partners, including loss adjusters and legal counsel, to ensure service quality and compliance.
Adhere to AIG's risk management framework, policies, controls, and regulatory requirements.
What you'll need to succeed
Proven experience in Property & Casualty claims handling, including complex and litigated claims.
Strong technical knowledge of coverage interpretation, investigation, reserving, and claims resolution.
Experience managing customer complaints and external partners, including loss adjusters and legal counsel.
Strong analytical, negotiation, and decision-making skills.
Excellent stakeholder management, communication, and collaboration abilities.
Ability to provide technical leadership and influence across functions.
Fluency in Thai and full professional proficiency in English.
Ready to take your career to the next level? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy Benefits That Take Care of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - ClaimsAIG Insurance (Thailand) Public Company Limited (Thailand)
