IT Systems and Support Engineer

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. Who are we looking for? An Apple focused IT professional who can operate confidently across both hands-on support and systems engineering. This person thrives in a high-growth, remote-first environment and brings a deep understanding of SaaS administration, endpoint management, and automation. You’ll play a key role in ensuring that Synthesia’s systems are reliable, secure, and scalable — supporting both day-to-day operations and long-term infrastructure improvements. The ideal candidate has a proactive mindset, strong ownership, and a natural drive to document, automate, and optimize IT processes. What you’ll be doing: - Design, maintain, and scale IT infrastructure across multiple SaaS and endpoint systems - Lead advanced troubleshooting and root-cause analysis for incidents affecting end users or core systems - Automate workflows and repetitive IT processes (e.g., onboarding, access provisioning, asset management) - Contribute to and maintain IT documentation, ensuring transparency and knowledge sharing across teams - Implement configuration baselines and compliance controls to support security and audit requirements - Partner with Security, People, and Engineering to drive efficiency and reliability across IT systems - Mentor junior engineers and contribute to upskilling within the IT Ops team - Actively research and propose new tools or automation opportunities that enhance employee experience and scalability Requirements: 6+ years in IT administration, systems engineering, or infrastructure operations Hands-on experience with identity platforms (Okta, Azure AD), device management, and endpoint compliance - Experience implementing and maintaining IT controls aligned to SOC2 and/or ISO27001 standards - Comfortable writing or modifying automation and configuration scripts (Python, Bash, or PowerShell) - Demonstrated ability to troubleshoot complex technical issues across systems, networks, and SaaS environments - Strong documentation and process management habits - Experience with System Administration and Configuration in the following tech stack: - Okta - Google Workspace - Jamf or similar MDMs (e.g., Intune) - Slack - Notion - Zoom - Intune - Azure Location: London, UK - hybrid Benefits: 🏝 PTO & Holiday Entitlement Policy ✈️ Work from Abroad 🤝 Team Meet ups & Company Socials 🏡 Work From Home Budget 💸 Referral Scheme 👶 Enhanced Parental Leave Salary: £45,000 - £68,000 GBP