Technical Support Specialist

Job Requisition ID # 26WD98981 Position Overview   Are you passionate about the entertainment industry and eager to help clients achieve their goals with   cutting-edge   technology? Autodesk’s   Interactive Graphics, Media & Entertainment (IME)   is   seeking   a dynamic and customer-focused   Technical   Support   Specialist . This role specializes in supporting our innovative   PIX and   Flow Capture   product s . As a key player in our Support division,   you'll   be at the forefront of solving both technical and non-technical challenges, ensuring our clients receive top-notch service.   Y ou will report to   the Associate Manager, Product Support   and can   be based in   Los Angeles, CA i n a hybrid capacity.      At Autodesk, we are committed to exceeding client expectations. We value a results-oriented approach and a keen eye for detail. If you thrive in a fast-paced environment, are a team player, and have a passion for customer service and the entertainment industry, we want to hear from you. This role offers   ample opportunities   to take on   additional   responsibilities and develop new skills.       Responsibilities Help clients maximize their use of   PIX and   F low Capture products Manage support requests and resolve technical issues across various platforms Provide support via in-person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting (applications, hardware, and networks) Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns Advise / Educate   clients with project workflows, administration, and organization of materials Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction   Identify   and implement process improvements and efficiencies Track, take ownership of, and resolve issues   through to   completion Participate   in testing new products and features Engage   in   special projects as needed     Minimum Qualifications:   5 +   years in customer service/support. Entertainment industry experience is a plus     The Ideal Candidate:   Excellent written and verbal English skills, with strong phone and interpersonal abilities Experience with Mac and Windows operating systems Ability to manage multiple projects simultaneously Highly motivated and resourceful with strong critical thinking skills. Must be able to find solutions quickly, even when they are not   immediately   obvious Ability to pick up   new technology   easily Experience working with a distributed/remote team is a plus Experience with Autodesk Flow Capture (formerly known as   Moxion ) and/or PIX   Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).